Job Description

Trilogy Financial is seeking an organized and proactive Office Coordinator (OC) to manage and support daily business operations in a branch office. This role works closely with senior leadership and the Service Center to ensure smooth, efficient business operations. As the branch's central point of contact, the OC will oversee office administration and provide operational support to advisors across a range of business processes. Given the hands-on nature of the role and oversight responsibilities, this position is fully in-person.

Essential Duties and Responsibilities

• Oversee the day-to-day activities of the branch as the main point of contact by greeting guests, answering general phone calls, and supporting advisors.
• Act as a liaison between the advisor teams and various departments, particularly the Service Center. Perform administrative tasks as needed, such as: scheduling appointments, processing paperwork, mailing, shipping, updating databases and funding.
• Perform clerical functions related to processing transfers and funding accounts.
• Call custodians to follow up on paperwork for transfers in a timely manner.
• Ability to correspond with clients about the status of transfers and other funding process.
• Inform and implement company’s policies. Ensure all employees are following current policies and procedures. Responsible for maintaining preparedness for regulatory audits and information requests.
• Maintaining office supplies and equipment as needed.
• Modeling a positive, solutions-oriented, and collaborative spirit, not only within the office but throughout the firm, regardless of the situation.
• Maintaining Books and Records. Ensuring confidentiality of all sensitive information.
• Ensuring communication between advisors and support teams is of the highest respect, emphasizing personal responsibility and the common goal of progress.
• Clear and effective written and oral communication skills.
• Providing creative problem solving to go above and beyond the basic franchise framework of the branch, as well as working with advisors, associates, and representatives to meet and exceed Trilogy’s commitments to its clients.
• Other duties as assigned.

Benefit Summary

• Competitive Compensation
• Comprehensive Health, Dental and Vision Insurance
• Life and Disability Coverage
• Paid Time Off and Holidays
• 401(k) matching
• Eligible Profit Sharing
• Career Development, Mentorship and Education
• Employee Advantage Program
• Employee Assistance Program
• Team Events and Parties
• Achievement Awards and Trips

Established in 1999, Trilogy has grown to be a nationwide firm with clients from coast to coast. We are committed to building relationships with our clients while using solid financial principles to manage the over $5 billion dollars in assets our clients have entrusted us to manage. Committed to providing opportunities for people to live their best lives, we continue to recruit and mentor new talent to the industry. Consequently, our multi-generational staff of over 130 employees understands the needs and perspectives of a wide variety of client needs. Today, as always, Trilogy lives by its development motto: never stop growing. Where will Trilogy’s story lead? We believe the sky’s the limit.

Visa Sponsorship is Not Available.

Requirements

• Strong written and verbal communication skills in Spanish and English required.
• High School Diploma required.
• 3-7 years of office experience required.
• Experience in MS Office (MS Word, Excel, Power Point).
• Time management skills. Ability to prioritize tasks to meet deadlines.
• Problem solving skills.
• Self-starter.
• Attention to detail.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

This job description does not constitute a contract of employment; the company may exercise its employment-at-will rights at any time.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position requires prolonged periods of time sitting or standing at a desk and working on a computer. The position and duties must be performed in the branch office.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

PM21