Job Description

Responsibilities
• Provide professional, confidential administrative support to the Massachusetts Leadership Team.
• Draft, compose, and edit error-free written materials—including letters, memos, emails, reports, charts, spreadsheets, presentations, agendas, and meeting minutes—as directed by Leadership.
• Assist with the development and distribution of communications and outreach materials.
• Screen and respond to inquiries via phone, email, and in person; provide accurate information based on knowledge of departmental policies, procedures, and operations.
• Provide technical assistance and guidance to regional administrative staff on Tuition Assistance (TA) processing, iProcurement, SSD, and other administrative procedures.
• Act as a liaison between members, educational institutions, and program services to support program participation and coordination.
• Review financial disbursements to students, educational institutions, and vendors to ensure accuracy and compliance.
• Monitor reconciliation processes, including reimbursements, prepayments, and voucher balances.
• Create, submit and monitor cohorts in the Master Fund Schedule
• Track and troubleshoot tuition assistance issues to ensure timely resolution.
• Manage office supplies and coordinate meeting room setup and logistics.
• Perform additional duties and special projects as assigned by management.

Qualifications
• Bachelor’s Degree or equivalent years of experience
• Minimum four (4) years experience providing administrative and project management support
• Knowledge and demonstrated interest in non-profits, or labor management setting preferred
• Telephone etiquette and organizational skills
• Ability to prioritize competing demands with a commitment to excellence, accuracy, and attention to details while meeting deadlines
• Excellent written and oral communication skills; strong interpersonal skills including team/results oriented, courtesy, tact, good judgment, and sensitivity to work well with all levels of management.
• Ability to remain confidential and non-judgmental
• Ability to work flexible hours, including some evenings and weekends