Job Description

Responsive recruiter
The Office Coordinator role at Small Fish Big Fish Swim School will be responsible for all front desk operations which include but are not limited to, computer program database management, class scheduling, inventory, and lesson metrics. At times, the office coordinator will be asked to perform ad hoc reception and marketing administrative duties as well as Human Resources. This role reports to The Office Manager.

ROLE, REQUIREMENTS, AND RESPONSIBILITIES

• Set weekly student enrollment goals and ensure that staff is aware of attendance metrics and available openings on a daily basis
• Monitor daily phone logs, close reports, etc into an executive summary email for senior management on a daily basis
• Ensure that front desk policies and procedures are followed and adhered to.
• Review return call log on a daily basis and ensure all client calls and inquiries are answered within 24 hours
• Responsible for addressing scheduling change and makeup lessons requests from clientele
  Ensure that any changes made by the front desk staff are accounted for and are appropriate
• Ensure monthly charges are correct before being processed
• Responsible for boutique inventory and notify when products need to be reordered
• Alert Director of Operations when additional supply ordering is required
• Run daily, weekly, monthly, and yearly reports in a computer program as required and prepare ad hoc reports for senior management as needed
• Ensure and create front desk staff “scripts” for answering customer inquiries
• Check all outstanding accounts weekly
• Assure front desk tracks promotional offers and turns in reports and make sure all promotional material (brochures, promo cards) are properly displayed.
• Assist in some marketing and social media and Human ResourcesAssist as needed in other ad-hoc duties

Compensation: $28,000.00 - $34,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.

At Small Fish Big Fish Swim School and Sweet Pea's Educational Gymnastics, we are always looking for new team members to embrace our core values of:

Safety
Safety First, During, After, and Always

Fun
We retain knowledge in a positive, encouraging environment.

Growth Mindset
Always learning attitude and encourage.

Connections
Bonds to our teammates, students, families, community, and water

Passion
Love what we do

Our Mission is:
To teach self-confidence, discipline, and well-being through the lifelong sport of swimming.

Our Motto is:
“Small fish become BIG fish by swimming in schools."

Our Vision is to:

• Touch as many lives as possible through our positive and fun in-water learning experiences.
• Develop and strengthen individual mental and physical health through sport.
• Educate the community on the dangers of childhood drowning and provide continuing drowning prevention education.
• Instill a life-long love of the sport of swimming.
• Always “WOW” our customers.

Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.