Why You Will Love Working With Us!

At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions. Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region. With 24 Outpatient locations across eight states, we are on a mission to improve mental wellness in the communities we serve. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide.

Our team’s foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, Service, Collaboration, and Service. We are committed to our team and our team is committed to our clients!

We are thrilled to expand our network with the opening of a new location in Orlando, FL! Located in the vibrant MetroWest district , this office offers ample surface parking and excellent access to I‑4 and SR‑408. Its central location provides convenience for both staff and clients, with nearby retail, dining, and lodging options. The space supports our continued commitment to accessible, high-quality care in a professional setting.

Providing outpatient care Monday through Friday, we offer exceptional benefits, development opportunities, professional training, and much more detailed below.

Join our team! Be part of our amazing vision of changing lives empowering each client’s inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day!

What We Offer

• Collaborative environment dedicated to clinical excellence
• Multiple Career Development Pathways
• Company Supported Continuing Education & Certification
• Multiple Health Plan Design Options Available
• Flexible Dental & Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Generous Team Member Referral Program

The Office Coordinator provides customer service and support for day-to-day operations of a highly specialized mental health treatment center offering intensive outpatient and partial hospitalization programming. Position is responsible for client relationship management, client payment collections, medical records management and quality assurance, facility management, and supporting on-site admissions processes.

Essential Responsibilities:

1. Greets clients and guests in a warm and welcoming manner.
2. Ensures facility is welcoming, tidy, and well maintained.
3. Responsible for using Regions OnePass to make these deposits.
4. Conducts all medical records activities in a highly confidential manner consistent with both clinical needs and other documentation requirements.
5. Facilitates communications with the Admissions Coordinator and/or Executive Director as needed for each admission.
6. Assists with the admissions process, creates client’s medical record, and provides new client orientation.
7. Tracks and maintains a variety of reports in a timely and accurate manner.
8. Ensures all required safety inspections and other tasks required for licensure are completed within regulatory guidelines.
9. Responsible for tasks associated with maintaining phone system and IT equipment utilizing help desk staff.

Education and Experience

Position requires a High School degree or equivalent in combined education and experience, Bachelor’s degree preferred, and a minimum of two years of administrative experience in a behavioral health setting. Must have knowledge of behavioral health terminology and experience with Salesforce CRM or other client relationship management software. Experience working with physicians and therapist, strongly preferred.

Other Requirements

• Position requires incumbent to have a valid driver’s license and acceptable driving record.
• Clearance of TB test and any other mandatory state/federal requirements.
• Current CPR and First Aid certification.

Lifeskills South Florida Outpatient, LLC dba Pasadena Villa Outpatient - Orlando provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Lifeskills South Florida Outpatient, LLC dba Pasadena Villa Outpatient - Orlando reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”