Office and Accounts Receivable Clerk:Is responsible for performing general office tasks including answering and directing telephone calls, assisting with customer calls, and general office duties. This position will require excellent customer service skills with both external and internal clients, ability to resolve conflicts over the phone, and strong attention to detail. The noise level in the work environment is usually moderate, and the employee must occasionally lift up to 25 pounds.

• Apply payments, make deposits, and handle unauthorized deductions immediately. Establishes and updates customers' credit activities.
• Reviews collection reports to ascertain status of collections and balances outstanding to evaluate effectiveness of current collection policies and procedures.
• Audits delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account.
• Report AR conditions to warehouses, sales staff, and administration staff as required or requested. Verify/enter pricing and discounting on products to ensure sales staff as well as customers understand pricing schemes.
• Resolve all invoice disputes immediately, whether due to pricing, discounting, etc. Coordinate EDI customer requests and related subjects with EDI department.
• Build rapport with customers by maintaining a one-on-one relationship with the proper person in the proper department(s) to maintain credit balance with established standards. Makes personal visits as approved by management.
• Cross train (give and receive) to provide effective backup for other office tasks.
• Process marketing purchase orders, packing slips, and invoices.
• Collects and researches data; Uses intuition and experience to complement data.
• Demonstrates attention to detail. Identifies and resolves problems in a timely manner.
• Other duties may be assigned by supervisor at any time.
• Interacts in a courteous and professional manner with employees and representatives of other organizations and entities, both internal and external to the company.
• Operates telephone console to receive incoming calls and messages.
• Directs caller to destination and records name, time of call, nature of business, and person called upon. Obtains caller's name and arranges for appointment with person called upon.
• Makes future appointments and answers inquiries regarding sales and products.
• Types memos, correspondence, reports, and other documents.
• Writes, types, or enters information into computer to prepare correspondence, bills, statements, receipts, checks, or other documents, copying information from one record to another.
• Addresses envelopes or packages. Stuffs envelopes by hand or with envelope stuffing machine. Stamps, sorts, and distributes mail. Stamps or numbers forms by hand or machine.
• Proofreads records or forms. Counts, weighs, or measures material. Sorts and files records. Collects and distributes mail and messages.
• Effectively manages multiple tasks simultaneously.
• Systematically retains, protects, retrieves and disposes of records as directed.
• Self checks work completed to ensure completeness, accuracy, and timeliness.
• Presents professional image by wearing appropriate business attire and grooming.
• Other duties may be assigned by the immediate supervisor or other supervisor at any time