Job Description

Under the direction of the Executive Housekeeper, Assistant Executive Housekeepers and Supervisors; responsible for various administrative tasks and clerical support to Housekeeping personnel.

• Responsible for updating and tracking room status in the computer system, and entering statistics on rack format log sheets

• Advice the front desk and engineering departments of special heavy duty cleaning of rooms, inform housekeeping personnel of special cleaning assignments

• Ensure that the Executive Housekeeper, Assistant Executive Housekeepers and Supervisors are advised of group, VIP and pre-registered arrivals, special requests from guests, out of order rooms, etc.

• Receive incoming telephone calls from guests and relay messages to the appropriate personnel; maintain daily log of all calls

• Coordinate all maintenance requests between supervisors, locksmith and engineering departments

• Track and record all loaned items, generate a report of missing items for the Executive Housekeeper

• Prepare daily volume reports listing occupied rooms, vacant/dirty rooms, due outs, number of suites and swing shift duties completed

• Recording all sick calls, late calls and early outs

• Perform related duties as assigned by supervisor

• Previous housekeeping; telephone; and computer experience is recommended but not required
• Strong verbal and written communication skills

• Regular, punctual and predictable attendance and ability to work flexible hours, including overtime, which may be required

• Ability to maintain confidentiality of sensitive information
• Understand and comply with all company and departmental rules and regulations, policies and procedures
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Frequent standing/walking/sitting for extended periods

• Work area is indoors and subject to variable temperatures

• May be subject to smoking environment, moderate noise and bright lights

• Frequent grasping, reaching, bending, twisting, telephone use

• Occasional carrying, kneeling, squatting, handling, sorting, filing, lifting 5 lbs to 20 lbs. Seldom requires overhead lifting of no more than 20 lbs.

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.