Job Description

Professional Civil Process (PCP) is seeking a dedicated and detail-oriented Office Clerk to join our team. This role is integral to supporting our legal service operations by handling administrative tasks with efficiency and accuracy. If you are organized and thrive in a fast-paced environment, PCP is the right fit for you.

About Professional Civil Process:

• PCP is a nationwide leader in legal support services including serving, filing, and skip tracing.
• With over four decades of experience, PCP serves the legal community with excellence and integrity.
• Our headquarters is located in Spicewood, Texas.
• We are proud founding members of the National Association of Professional Process Servers (NAPPS) and the Texas Process Servers Association (TPSA).

Responsibilities:

We have 2 (two) positions we are currently hiring for:

Mail Clerk:

• Process the incoming mail
• Process outgoing mail and shipments
• Do a quality control check on the documents before mailing to the court
• Sorting, packing, and mailing out petitions to file with the court
• Contacting the clients for corrected/missing documents
• Make copies of documents
• Perform general clerical functions as needed
• Work reports as assigned

Quality Assurance Clerk:

• Monitor the quality of service of process reports in the regions assigned.

• Answer incoming calls from process servers and agennts
• Answer incoming calls from customers calling A-Plus Delivery
• Input service of process data information into computer system
• Running license plates
• Check and complete emails and voicemails in a timely manner
• Perform additional tasks assigned

Requirements

Required Qualifications:

• High school diploma or equivalent.
• Strong organizational and multitasking abilities.
• Basic computer skills, proficiency with MS Office preferred.
• Excellent attention to detail and accuracy in data entry.
• Good communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Physical ability to lift up to 20 pounds and perform occasional physical tasks.

Benefits

Compensation, Hours, and Benefits:

• Pay - $15.00/hr
• Full Time: Monday – Friday, 8:00 am - 5:00 pm
• Minimum Essential Coverage "MEC" Health plan - after 60 days of employment
• Dental/Vision plan - immediately upon hire
• Ten (10) paid holidays per calendar year – after six month of service
• Paid Time Off (PTO) - after six months of service
• 401K savings plan – after one year of service
• Fully equipped gym
• Casual work environment