Job Description

Function:

The Office Based Account Manager is responsible for driving the execution of the Commercial Fuels strategy by coordinating commercial activities across the business to maximise profitability, improve operational efficiency and support sustainable business growth.

The role provides operational support to the Commercial Manager through commercial analysis, portfolio performance management, pricing governance, contract administration, tender submission support.

Key Responsibilities:

Commercial Support:

• Support the implementation of the Commercial Fuels business plan and commercial objectives.
• Assist the Business Sales Manager and Commercial Managers in executing key commercial initiatives.
• Coordinate commercial activities across departments to ensure efficient execution of business objectives.
• Identify opportunities to improve commercial processes and operational efficiency.

Commercial Performance

• Monitor sales performance, customer volumes, margins and profitability across the Commercial Fuels portfolio.
• Prepare and analyse weekly and monthly commercial performance reports.
• Support budgeting, forecasting and business planning activities.
• Analyse commercial data and trends to identify opportunities and potential risks.

Contract & Tender Management

• Coordinate and support Commercial Manager in the tender process from opportunity identification through submission.
• Support the preparation and evaluation of Requests for Quotation (RFQs) and Requests for Proposal (RFPs).
• Maintain commercial contract renewals and governance
• Monitor contractual obligations and compliance.

Business Development & Portfolio Growth

• Identify, qualify and develop new business opportunities.
• Support Commercial Managers with customer acquisition strategies.
• Participate in customer presentations, negotiations and commercial discussions.
• Assist with tenders, Requests for Quotation (RFQs) and commercial proposals.

Order Processing:

• Assist clients in placing orders, ensuring smooth delivery and satisfaction.
• SAP ARIBA Invoicing: Process and capture SAP invoicing for Mining Customers.
• Ensure seamless execution of customer orders and deliveries.

Systems & Governance

• Ensure integrity of commercial data across systems.
• Support and assist customers to navigate through Puma Energy systems
• Maintain pricing, customer and contract master data.
• Support internal and external audit requirements.

Market Intelligence & Business Insights

• Monitor industry developments, competitor activity and emerging market trends.
• Conduct commercial analysis to identify strategic opportunities.
• Support innovation and new business initiatives through market research.
• Monthly preparation of customer review packs and presentation to support Commercial Manager

Requirements:

Experience

• Minimum of five (5) years' experience in Commercial Fuels, Lubricants, Petroleum, B2B Sales, Wholesale or Commercial Operations.
• Demonstrated experience managing key customer accounts.
• Proven experience in commercial coordination and customer relationship management.
• Experience in contract administration and pricing management.
• Experience working within a petroleum or energy environment will be highly advantageous.
• Experience working with ERP and CRM systems such as SAP, NAV, ePuma or equivalent.

Qualification:

• Bachelor’s degree in Business, Marketing, Sales or a related field (preferred).

Skills:

• Excellent verbal and written communication skills.
• Strong negotiation and closing abilities.
• Ability to build rapport and trust with clients.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

Competencies:

• Self-motivated, proactive and goal oriented.
• Teamwork attitude and behavior.
• Problem-solving and critical thinking skills.
• Strong negotiation, presentation and communication skills.