This is an office/clerical position. This position works in a service or administrative program area(s) performing the screening of client applications for benefit programs and performs a variety of office and program support. Attends/participates in required trainings as requested. Screens clients for benefit programs; assists clients with applications; researches information; completes data entry and system checks. Provides information to clients seeking assistance and makes referrals. Researches a variety of databases to obtain and /or verify information needed to process applications; maintains logs of client documentation received, and uploads received verifications into workers SharePoint folders. Schedules and coordinates appointments for clients to meet with DSS staff responsible for programs. Maintains accurate logs of all applications received. Maintain, distribute and log all faxes received by agency. Maintain and log all case transfers coming into the agency. Provides assistance in the training of new staff.
Considerable knowledge of: office and administrative practices, policies and procedures as related to assigned program and office support activities; spelling, grammar and punctuation; office terminology, procedures, and equipment technology and office software programs; and mathematics to calculate percentages, formulas and averages of individual’s monthly income. Some knowledge of: elementary bookkeeping and accounting.
Skills in: operating a personal computer, printer, scanner, and a variety of standard office machines and equipment. Some skill in performing basic maintenance of computer system and general office equipment to include some troubleshooting of automation equipment problems.
Demonstrated ability to: organize information and develop/maintain records in various formats; communicate effectively both orally and in writing; follow written and oral instructions; multi-task; establish and maintain effective working relationships with coworkers, customers, other public and private agencies, and the public sometimes under stressful situations; collect and disseminate information; make computations with speed and accuracy; file alphabetically or numerically; proofread; type from clear copy or draft; make minor decisions in accordance to regulations and established practices; advise and interpret policies and procedures in researching and resolving inquiries, requests and complaints.Experience in professional interaction with the general public by phone and in person. Proficient in the use of various computer software programs and data entry. office and administrative practices, policies and procedures as related to assigned program and office support activities; spelling, grammar and punctuation; office terminology, procedures, and equipment technology and office software programs; and mathematics to calculate percentages, formulas and averages to solve mathematical problems.
Education, Experience, Licensure, Certification:
Minimum of a high school diploma supplemented with related clerical or administrative experience in social services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Special Requirements:
Possess interpersonal skills, including conflict resolution in working with clients, professionals and employees. Desire ability to create forms, charts and graphs and make screening decisions based upon specific criteria; read and interpret documents such as policy manuals, rules and procedures, operating and maintenance instructions.
This investigation may include fingerprint checks (State Police), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. Applicants will be subject to a Criminal History Background search, Central Registry search, DMV/driving record check. Must successfully pass all agency background checks. All offers are contingent upon satisfactory results of the required checks and screening.
All employees must have a valid driver’s license to operate a motor vehicle in the state of Virginia. Driving record must meet agency requirements.
Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency. Providing emergency shelter is mandated and required.
APPLICATIONS, RESUMES AND REFERENCES FOR THIS POSITION MUST BE SUBMITTED ELECTRONICALLY THROUGH THIS WEBSITE. A RESUME MUST BE SUBMITTED WITH YOUR APPLICATION. MAILED, EMAILED, FAXED, OR HAND-DELIVERED APPLICATIONS AND RESUMES WILL NOT BE ACCEPTED.
Consideration for an interview is based solely on the information provided. Applications/Resumes must include complete work history.
The Commonwealth of Virginia is located in the South Atlantic region of the United States. It was the 10th state to be admitted to the Union on June 25, 1788. Home to approximately 8 million residents, Virginia is the 12th most populous state in the United States. The capital is Richmond, and its most populous city is Virginia Beach.
The narrative history of the Commonwealth of Virginia often begins with the founding of Jamestown in 1607, near what is now modern day Williamsburg, Virginia. Jamestown became the first permanent English settlement in the New World, and the Virginia General Assembly, established on July 30, 1619, is now recognized as the oldest legislative body in the western hemisphere. When Virginia became a royal colony in 1624, the robust tobacco trade that had been developing in Virginia helped establish the American colonies as a powerful economic force. During the American Revolution, Virginia witnessed the final surrender of British forces at Yorktown and later became known as the birthplace of many revolution-era figures and future American presidents, including George Washington and Thomas Jefferson. To date, 8 United States presidents have been born in Virginia, more than in any other state.
The modern government of Virginia is nearly identical in structure to the federal government, and is divided into 3 branches, these being the executive, legislative, and judiciary branches. The Virginia General Assembly is comprised of the 100-member House of Delegates and the 40-member Senate. A governor and lieutenant governor are elected every 4 years. Governors cannot be elected to or serve consecutive terms. Virginia’s judicial system consists of the Supreme Court of Virginia and the Court of Appeals of Virginia, the Circuit Courts, and the lower General District Courts and the Juvenile and Domestic Relations District Courts. Virginia has 13 electoral votes in presidential elections, and possesses 11 seats in the U.S. House of Representatives.
