This position works in a variety of environments and may work individually or in combination with other employees.
Employees are responsible for performing independently a wide variety of office support activities ranging from routine to complex following office and administrative practices, policies and procedures.
Answers phones, provides information, and refers caller to appropriate staff or community resource; greet visitors/customers, provides information, answers questions related to the operations of the agency and makes referrals to appropriate staff or community resource; Posts a verity of routine information and data to keep agency records;
Sets-up, organize files, purges records, and maintains filing systems; Types correspondence, memos, reports and/or forms from rough drafts. clear copies, notes or recordings; Logs statistical or fiscal data in a variant of formats and generates reports; Collects and distributes information such as broadcasts, mail, and faxes; Researches computer activity in mainframe and local computer applications; Runs mail using mail processor; Receives, sorts, and distributes mail to the appropriate party; and uses computer and office equipment to input, retrieve, verify, scan and research information.Working knowledge of: office methods and procedures including office etiquette and administrative tasks such as answering a multi-lined phone and data entry; spelling punctuation, grammar and basic English’ basic arithmetic; and office software systems including Microsoft Suite and the ability to learn agency-specific applications.
Skills in: operating a personal computer and associated business and agency software and operating a calculator and other office machines.
Demonstrated ability to: understand and provide customer service to the public including assessing customer needs and meeting quality standards for services; work well with others, communicate effectively both orally and writing; follow written and oral instructions; file accurately; research files and organize information; understand, apply, and communicate office polices, procedures and services; multi-tasking; keep records and logs; deal with others using tact and courtesy; and developing good relationships with the public, customers, and co-workers.
High school diploma supplemented with related clerical or administrative experience or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.Bilingual English/Spanish skills preferred.
Associate degree or more post-secondary coursework in subjects such as human services, business or related field.
Previous work experience in Virginia department of social services state or local level.Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen.
The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.
All offers of employment are contingent upon satisfactory results of the required checks and screenings.
May be required to report for shelter duty during community disasters and/or emergencies.
Contact Information
Applications for this position must be submitted electronically through this website. Mailed, e-mailed, faxed or hand delivered applications will not be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information within the application/resume. Please refer to your account for the status of your application and this position. Applications will be accepted on-line until 11:59 p.m. Friday, June 5, 2026.
The Commonwealth of Virginia is located in the South Atlantic region of the United States. It was the 10th state to be admitted to the Union on June 25, 1788. Home to approximately 8 million residents, Virginia is the 12th most populous state in the United States. The capital is Richmond, and its most populous city is Virginia Beach.
The narrative history of the Commonwealth of Virginia often begins with the founding of Jamestown in 1607, near what is now modern day Williamsburg, Virginia. Jamestown became the first permanent English settlement in the New World, and the Virginia General Assembly, established on July 30, 1619, is now recognized as the oldest legislative body in the western hemisphere. When Virginia became a royal colony in 1624, the robust tobacco trade that had been developing in Virginia helped establish the American colonies as a powerful economic force. During the American Revolution, Virginia witnessed the final surrender of British forces at Yorktown and later became known as the birthplace of many revolution-era figures and future American presidents, including George Washington and Thomas Jefferson. To date, 8 United States presidents have been born in Virginia, more than in any other state.
The modern government of Virginia is nearly identical in structure to the federal government, and is divided into 3 branches, these being the executive, legislative, and judiciary branches. The Virginia General Assembly is comprised of the 100-member House of Delegates and the 40-member Senate. A governor and lieutenant governor are elected every 4 years. Governors cannot be elected to or serve consecutive terms. Virginia’s judicial system consists of the Supreme Court of Virginia and the Court of Appeals of Virginia, the Circuit Courts, and the lower General District Courts and the Juvenile and Domestic Relations District Courts. Virginia has 13 electoral votes in presidential elections, and possesses 11 seats in the U.S. House of Representatives.
