Job Description

Working Title: Office Assistant - Office of the Registrar (Part-Time)

State Role Title: Administrative and Office Specialist II

Position Type: Part-time - Wage / Part-time Salaried

Position Status: Part-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Student Academic Success

Department: 100177 - Office Of The Registrar

Pay Band: 2

Pay Rate: Hourly

Specify Range or Amount: $17.05

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 09/28/2026

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

JMU offers several perks to all employees including:

• A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.
• Free Access to the University Recreation Center (UREC): Employees can enjoy facility access and program registration privileges at UREC and University Park. This includes the climbing wall, equipment centers, and group exercise studios.
• A variety of voluntary benefits such as Pet Insurance, Identity Theft and Legal Protection Plans, and several other supplemental benefits.
• Holiday Breaks: The university is granted 12 holidays a year.
• Talent Development Trainings: The Talent Development department offers a wide variety of personal and professional trainings, eligible for all employees to join.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The Office of the Registrar at James Madison University is accepting applications for a part-time Office Assistant. This position will serve a vital role with the Client Services Team in the Office of the Registrar.

We are recruiting for one part-time wage position. The position will be a year-round, part-time position with no benefits, working an average of 29 hours per week (1,500 hours a year) over the course of a calendar year.

Duties and Responsibilities:

• Assist with answering phones, emails, and providing customer service coverage to our front desk
• Process transcript orders and assist current and former students with placing transcript orders
• Enter data into the PeopleSoft Student Administration System while ensuring data integrity, confidentiality, and accuracy
• Scanning documents into OnBase (document retention system)
• Work closely with students, faculty, staff, and parents/families
• Performs back-up duties for other team members as needed
• Performs other duties as assigned by supervisor, or designee

Qualifications:

Required:

• Must have prior customer service experience, including phone, email, and in-person
• Proficient in Microsoft Word and Microsoft Excel
• Must have exceptional attention to detail and accuracy in work
• Excellent organizational skills, ability to prioritize work, and multitask
• Experience with working independently and within a team

Additional Considerations:

• Knowledge of PeopleSoft Student Administration System
• Knowledge or experience with FERPA (Family Educational Rights and Privacy Act)

Additional Posting Information:

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

This is a part-time wage position working up to an average of 29 hours per week over the course of a calendar year with no benefits.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.