Job Description

Outpatient Services l Dayton l Full-time l Days

Responsibilities & Requirements

• The Office Assistant provides reception, clerical and project management support to the office, answering phones, filing, managing schedules, greeting customers, preparing documents and tracking project performance and timelines. This individual takes care of office support functions; coordinating work assignments for leaders as needed, reviews work for accuracy, Coordinates, and organizes. Performs other duties as assigned.

Essential Functions

• Managing and coordinating leadership calendars
• Overseeing Executive Giving Society program. Including creating solicitation lists, scheduling meetings, tracking progress, and creating reports
• Coordination of Gift Planning Continuing Education webinar series and annual meeting
• Answering phones, greeting visitors
• Serves in a leadership capacity on Employee Engagement Committee
• Coordinate project management spreadshets and reports

Job Requirements

• High School diploma or equivalent
• 3 years clerical experience
• Able to type 60 WPM
• Intermediate computer skills
• Knowledge and understanding of Microsoft office suite
• Project management
• Proficient in Microsoft Work, Excel and PowerPoint
• Ability to oversee leadership calendars

Preferred Qualifications

Preferred Qualifications

• Ability to meet/greet the public in person and on the phone in a positive, friendly, and timely manner.
• Schedules all outpatient therapy appointments and works diligently to accommodate patient requests and make necessary changes as indicated.
• Ensures that each patient is registered correctly by verifying and obtaining patient demographic and financial information.
• Completes insurance verifications with knowledge of Medicare, Workers Comp, and private insurance. Informs patients of their financial responsibility when reviewing insurance forms.
• Maintains plan of care tracking through the in-basket.
• Collects payments and completes the required deposit tool and processes in a timely manner.
• Accurate filing and scanning of documents to a patient record in a timely manner.
• Receives and screens visitors and telephone calls; responds to general inquiries concerning the activities and/or operation of the area(s) as needed, and records and relays all messages to the appropriate person accurately.
• Establishes and maintains departmental record-keeping and filing systems (manual and online), records, and other documents.
• Prepares, processes, and copies requested documents from external agencies, including insurance agencies and legal agencies.
• Communicates with therapists/physicians regarding patient information in a timely manner.
• Flexes schedule to accommodate volume.
• Demonstrates the ability to work as a team member as defined by willingness to help coworkers and assume responsibility for the efficiency and productivity of the department.
• Stays current with guidelines affecting front desk operations, such as ACHC and PAC communications.
• Cross-trained on all functions. May be assigned regularly scheduled duties such as scheduling, billing functions, and other office operations.
• Ability to work under stress and multitask.

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.