Job Description

Posting number: 2026-02179

Department: State Parks & Cultural Resources

Division: State Parks, Historic Sites, Trails, Outdoor Recreation

Job classification: BAAS04 - OFFICE ASSISTANT II

Posting type: Open

Categories: Customer Service, Office and Administrative Support

Summary

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Open Until Filled

GENERAL DESCRIPTION:

Staff the Curt Gowdy State Park Visitor Center, providing excellent customer service. Promote Wyoming's natural resources and the State of Wyoming for its recreational and educational opportunities. Provide accurate and timely accounting. Maintain the indoor and outdoor facilities at the Visitor Center in a neat and safe manner.

Re-create yourself with an inspiring career in Wyoming's outdoors! Explore the many possibilities with Wyoming State Parks, Historic Sites, and Outdoor Recreation. Watch our recruitment video here:

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Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Public Service Loan Forgiveness (PSLF) eligibility
• Retirement - Pension and 457(b) plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities

and MUCH MORE! Click here for detailed information, oryou can watch this short video to learn about our benefits package!

Want to see the full value of your compensation beyond salary?

Explore our Total Compensation Calculator:compensationcalculator.wyo.gov

Human Resource Contact: stacy.sprengeler@wyo.gov, 307-777-7010

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed in the job level.

• Ensure visitors' needs are professionally met. Explain park regulations and policies. Provide information on Wyoming's cultural and natural resources, recreational opportunities, and local, regional, and statewide events.
• Create a positive Wyoming experience to promote longer stays and repeat trips to our wonderful state.
• Coordinate, train, and actively participate with seasonal and volunteer workers.
• Direct seasonal and volunteer workers in all aspects of cleaning and enhancing the Visitor Center, including public spaces, the showers, restrooms, and the conference room.
• Responsible for the required bookkeeping and reporting of rental fees and reservations collected in the Visitor Center. This includes rental fees and/or reservations for Hynds Lodge, the Amphitheater, Camp Jack, group shelters, Archery Range, shower facilities, and the Visitor Center conference room.
• Collect cash register receipts, credit card receipts, checks, and cash from the fee booths at Crystal Reservoir, Granite Reservoir, and the Curt Gowdy Visitor Center. Complete all necessary reports to track, balance, and report sales made by the fee collectors to the Headquarters office.
• Sell overnight camping, day use, annual entrance, annual camping, and ORV permits at the Visitor Center. Complete all necessary forms to track, balance, and report your own daily sales to Headquarters.
• Order, display, and sell merchandise at the Visitor Center.
• Obtain the educational and vacation material needed to distribute to visitors and residents about Wyoming from Federal and State agencies, private agencies, and travel and tourism centers.
• Stock and maintain the brochure rack.
• Print and distribute reports from the campsite reservation system.
• Check in visitors arriving with overnight reservations. Ensure park maintenance and law enforcement staff have the reservation information (names, arrival dates, departure dates), and report any discrepancies to park or law enforcement staff.
• Communicate via phone, letter, fax, or e-mail, fielding inquiries and/or needs for Wyoming visitors, public events, government agencies, community services, museums, travel centers, WYDOT, etc.
• Collect and sort incoming mail.

Examples of duties

PREFERENCES:

Preference may be given to applicants with three or more years of professional work experience in customer service, and money handling and reporting OR to applicants with three or more years of professional work experience in a state park system.

KNOWLEDGE:

• Provide excellent customer service.
• Knowledge of the park's trail system.
• Ability to keep the public facilities in a neat and safe manner.
• Ability to react decisively and professionally in emergencies.
• Skills in bookkeeping and balancing sales receipts.
• Skills in using a computer, fax, copier, and office equipment.
• Ability to lift heavy boxes and brochures.
• Ability to be a team player and to work independently.
• Skills in overseeing and training seasonals and volunteers, utilizing teamwork strategies.

MINIMUM QUALIFICATIONS:

Education:

Associate's Degree (typically in Business)

Experience:

Acquired knowledge at the level of an Office Assistant I

OR

Education & Experience Substitution:

1-3 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant I

Certificates, Licenses, Registrations:

None

Qualifications

PHYSICAL WORKING CONDITIONS:

• Typically, the employee may sit comfortably to perform the work; however, there is some cleaning, snow removal, walking, standing, bending, carrying light items, driving, etc.
• Some work will be performed outdoors in all weather conditions.

NOTES:

• FLSA: Non-Exempt
• Housing is not provided

Supplemental information

024 - State Parks and Cultural Resources - Division of State Parks, Historic Sites, Trails, and Outdoor Recreation

Click here to view the State of Wyoming Classification and Pay Structure.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.