Job Description

About Us

South Bay Solutions is a high-precision machine shop, making parts for semiconductor, medical devices, and advanced tech hardware. Our tolerances are measured in microns, our equipment is top-of-the-line, and our team is passionate about quality craftsmanship.

Position Summary

We are seeking a motivated and detail-oriented Office Assistant to join our team. This entry-level position provides administrative support to the Customer Service and Purchasing departments in a fast-paced manufacturing environment. The ideal candidate is organized, eager to learn, and able to manage multiple tasks while maintaining accuracy and professionalism.

Work Schedule

Mon - Fri: 8AM - 4:35PM

Key Responsibilities

Customer Service Support

• Assist with processing customer purchase orders and sales orders.
• Prepare and distribute order confirmations and shipping documents.
• Respond to customer inquiries via phone and email in a professional and timely manner.
• Update customers on order status, shipment schedules, and delivery information.
• Maintain accurate customer records and filing systems.
• Support the Customer Service team with general administrative tasks.

Purchasing Support

• Assist with creating and processing purchase orders.
• Follow up with suppliers regarding order acknowledgments, delivery schedules, and material availability.
• Maintain vendor records and purchasing documentation.
• Help track inventory levels and support inventory replenishment activities.
• Coordinate with internal departments to ensure timely receipt of materials.
• File and organize purchasing records and related documents.

General Office Duties

• Perform data entry with a high level of accuracy.
• Scan, copy, file, and organize company documents.
• Prepare reports, spreadsheets, and correspondence as assigned.
• Assist with office supply inventory and ordering.

Qualifications

• High school diploma or equivalent required.
• Associate degree or coursework in Business Administration is a plus.
• Previous office or customer service experience is preferred but not required.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Ability to work independently and collaboratively in a team environment.
• Willingness to learn new systems and manufacturing processes.

Preferred Qualifications

• Experience with ERP systems is a plus.
• Experience in a manufacturing environment is preferred but not required.

Benefits

• Health Insurance (Medical/Dental/Vision)
• Safe Harbor 401(K) plan
• 401(K) match
• Paid time off (vacation/sick/holidays/floating holiday)
• Referral program

Join our team and build your career in a dynamic manufacturing environment where your contributions help deliver outstanding service to our customers.