Job Description

This position pays $17-18 per hour DOE

Be the Heart of Our Community Office!

Are you an organized, friendly, and detail-oriented individual with a passion for providing outstanding administrative support and customer service? We are seeking an exceptional Office Assistant to be the welcoming voice and essential support structure for our vibrant senior living community.

This vital role serves as the initial point of contact for our residents, families, and team members, offering support to both our local community leadership and our Home Office teams (specifically Accounting and Human Resources).

Essential Functions & Responsibilities

Customer Service & Communication (Front Office)

• Provide exceptional customer service as the first point of contact for all inbound phone calls and email inquiries.
• Answer a high volume of calls with excellent telephone etiquette.
• Offer basic information about our community offerings to prospective residents and their families.
• Ensure a welcoming experience for all visitors in person.
• Provide general clerical support and project assistance to various departments as needed.
• Assist the Accounting Department with miscellaneous administrative tasks.
• Assist the Human Resources (HR) Department with critical tasks, including:
• Onboarding new hire paperwork.
• Processing unemployment paperwork.
• Other miscellaneous HR support.
• Maintain positive working relationships with staff, residents, and the broader community.
• Perform other administrative duties as assigned by management.

Job Specifications & Requirements

• Education: High School graduate or equivalent required.
• Experience: 1 year of experience in a customer service role is preferred.
• Proficiency in Microsoft Word and Microsoft Excel is essential.
• Ability to multi-task and navigate through multiple priorities effectively.
• Excellent organizational skills.
• Ability to effectively use and troubleshoot basic computer problems.
• Basic accounting knowledge preferred.
• Professionalism: Must possess excellent communication skills, both verbally and in writing.

Work Environment & Physical Demands

• Duties are primarily performed in an office environment.
• Requires sitting at a desk for up to 8 hours.
• Ability to lift up to twenty (20) pounds unassisted.
• This position is subject to a background check.

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