Job Description

The Role and the Team

The London Holborn office is the heartbeat of BLC's day-to-day life in the capital, where teams come together to do their best thinking, build relationships, and move things forward. We're looking for an Office and Facilities Co-ordinator to be the person who makes that possible, keeping everything running smoothly so that our people can focus on the work that matters.

This is a hands-on, varied role that sits at the centre of the office experience. From welcoming visitors and managing front of house, to keeping the space well-stocked, well-presented, and ready for whatever the day brings, you'll own the detail that makes a real difference to how people feel when they walk through the door. The role is based fully on-site at our London office, five days a week.

You'll work closely with the People Team and Executive Assistants, supporting colleagues across the business and playing an important part in how new joiners experience their first day at BLC.

What You'll Do

• Welcome visitors to the office and ensure their experience from arrival to departure is warm, professional, and well-managed

• Maintain an accurate visitor log and manage employee passes, including issuing, tracking, and deactivating access as needed

• Keep all areas of the office clean, tidy, and presentable throughout the day, flagging and following up on maintenance issues with building management

• Monitor and replenish consumables across the office, from kitchen supplies to stationery, placing orders in good time to avoid gaps

• Set up meeting rooms and prepare the space for company meetings and events, including arranging and coordinating catering logistics

• Review DSE assessments for colleagues and arrange the equipment they need to work comfortably and safely

• Support new joiners on their first day, helping them feel settled and set up from the start

• Provide ad-hoc support to the People Team and Executive Assistants, responding to requests with a flexible, responsive approach

What You'll Bring

• Experience in a front-of-house, office coordination, or facilities support role, with a track record of keeping a busy office running smoothly

• A careful, detail-oriented approach to the physical workspace, with high standards for presentation and a proactive attitude to spotting and resolving issues before they become problems

• Strong organisational skills, with the ability to juggle a varied workload and manage competing priorities calmly throughout the day

• Clear, friendly communication skills, comfortable engaging with visitors, colleagues, and building management alike

• A collaborative, supportive way of working, happy to roll up their sleeves and help wherever they're needed

• Familiarity with ordering and managing office supplies, or confidence picking this up quickly in a new environment

Our Culture

Our mission is simple: make heroes happy. Our members are real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning, what makes us want to think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.

We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.

Blue Light Card is an equal opportunities employer. We’re committed to building a diverse and inclusive team where different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, we’ll prioritise candidates who meet both the essential and desirable criteria for the role.

What We Offer

• 25 days annual leave plus public holidays and an additional day off for your birthday

• A Moments that Matter day – one extra day of leave each year to use for something that matters to you

• Buy and sell holiday scheme of up to 5 days

• A volunteering/fundraising day – one paid day each year to give something back to the community

• Annual company bonus scheme – linked to both company and individual performance

• Your own Blue Light Card and exclusive access to thousands of discounts

• Personal growth fund of £450 per year to invest in your development

• Private Medical Insurance that includes cover for pre-existing conditions

• Auto-enrolment pension scheme via salary sacrifice, with 100% of employer NI savings reinvested into your pension

• Enhanced Maternity, Partner, Adoption and Shared Parental Leave

• Healthcare cash-back plan

• Colleague Assistance Programme – 24/7 confidential support whenever you need it

• EV charging and free parking onsite at HQ

• Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks and well stocked snack drawers!)

• On-site gym including free HIIT and stretch classes at HQ

#LI-Hybrid