We offer thousands of free programs every day for people from all walks of life—immigrants learning a new language, aspiring entrepreneurs launching their dreams, children discovering the world, people of all ages exploring arts and culture. And we give patrons millions of opportunities to enjoy one of life’s greatest satisfactions: the discovery of a good book.
Now’s your chance to join the best team in Brooklyn!
Under the direct supervision of the Circulation Manager the Office Aide will perform direct public service to all age groups in the culturally diverse community of Brooklyn including, circulation desk, data entry, training, evaluation and supervision of part-time staff.
The Office Aide position is responsible for delivering excellent customer service as well as routine administrative and clerical duties. Will assist in the hiring, recruitment, and training of part-time staff and volunteers, and provide Library customers with prompt and excellent customer services. Maintains, processes, and prepares paperwork, generates reports, coordinates schedules, and completes data entry. Assist customers with library services, applications, technology, holds and circulation desk activities. Will communicate and interpret Library policy and procedure as necessary.
This is a full-time, union, non-exempt position. The hiring salary for this position is $34,379.80.
Responsibilities
Direct public service and quality customer service
Complete check in and check out of library materials
Renew and verify the circulation status of Library materials
Assist customers in the use of technology
Enter data into the Library's automated system
Prepare and process supply orders and requisitions
Process Library card applications
Process incoming and outgoing material (mail, interchange, etc.)
Prepare budget reports
Prepare staff schedules as assigned
Train part-time staff and/or volunteers
Process holds
Perform other duties as assigned
Qualifications
High School Diploma or equivalent is required
A minimum of at least 1 year experience in an office environment with an emphasis on clerical duties
Knowledge of Microsoft Office (Outlook, Word, Excel)
Excellent communication skills
Experience working in an customer service oriented environment
Ability to work in a fast paced, team environment
Familiar with working in a diverse workforce
Must be organized with good attention to detail
Willing to be flexible and adapt in different situations
Ability to work evenings and weekends
Lifting material up to and not to exceed 40 lbs
Standing for long periods
Bending, Stooping, or crouching
Public service within the community (ex. outreach, school visits, fairs, etc.)
We seek professionals dedicated to providing excellent customer service, developing fruitful partnerships in the community, and implementing programs aligned with our mission and vision. You will be immersed in a motivating and challenging environment where innovation is key to the organization. If you are looking to be a part of a stimulating workplace that is highly regarded by its culturally diverse community, BPL is the place to be.
Brooklyn Public Library is an equal opportunity employer.
Established in 1896, Brooklyn Public Library is the nation’s sixth largest public library system and currently has nearly 700,000 active cardholders. The Library is among the city’s most democratic civic institutions, serving patrons in every neighborhood and from every walk of life. With 59 branch libraries, one within a half-mile of nearly all of Brooklyn’s 2.6 million residents, BPL is a recognized leader in cultural offerings, literacy, after-school services, workforce development programs and digital literacy. In a borough of wide economic disparity, where the costs of basic necessities often take priority over spending on cultural enrichment opportunities, BPL provides a space where patrons of all economic standings can access cultural and educational programs in a broad range of disciplines.
The American Library Association’s 2014 Public Library Data Service Statistical Report ranked BPL third in the nation among public libraries for public programs offered and program attendance. In
BPL’s collection includes 3.4 million print materials and more than 70,000 eBooks. Digital materials, including eBooks, eAudiobooks and eVideos are available 24 hours a day, 7 days a week. Innovative new programs, including tablet lending, MyLibraryNYC and an online readers’ advisory service, have further increased the Library’s reach in Brooklyn’s communities.
The Library’s governing body is the Board of Trustees, consisting of 38 members all serving in non-salaried positions.
More than 2,000 volunteers give their time, talent and energy to support BPL’s programs and operations each year, contributing over 100,000 hours annually. The Library also greatly benefits from its 17 Friends Groups, which carry out important projects and engage in advocacy and fundraising initiatives.
The Brooklyn Eagles, a new group of engaged young supporters, hosts fundraising events, participates in advocacy and helps increase awareness of BPL’s resources.
Learn more at www.bklynlibrary.org.
