Job Description

Purpose of the Role

The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all, reporting to the Business Support Manager.

Key Responsibilities

• Meet and greet visitors in a friendly and professional manner delivering world class service

• Manage the switchboard in a professional and effective manner answering all calls adhering to company policy

• Manage customer enquiries in person and via email to a high standard

• Postal distribution and organisation of couriers when required

• Processing of Car Park Season Pass tickets, renewals and support with car park queries using the car park software system

• Manage room bookings and prepare meeting rooms (including provision of refreshments when required) to a high standard

• Responsible for stationery/catering orders

• Manage uniform distribution and stock control, ensuring stockroom is kept clean and tidy

• Managing lost property received within the centre, logging, and destroying as per company policy and legislation

• Shift flexibility to support business needs which may include covering when the alternative shift has periods of annual leave and absence, e.g working full days for a small period of time

• Provide admin duties and tasks as and when required by the Business Support Manager and other management requests

Skills, Knowledge and Experience

Qualifications & experience

Essential:

· Excellent interpersonal, customer services skills and professional phone manner

· Able to act with integrity to ensure all administrative information relating to the business is kept confidential (in compliance with Data protection legislation)

· A good working knowledge of Microsoft Office (Outlook, Microsoft Excel, Word, and Powerpoint)

· Strong organisational skills - able to prioritise their workload to meet the daily demands of the role

· GCSE Grade C or above in English & Maths

· Office environment experience, polite, respectful and well presented combined with strong communication skills

Desirable

· Experience with till systems

Working Hours - Monday to Friday – 22.5 hours a week job share - 13.00 - 17.30

Salary - £13.00 p/h £15,213 p/a

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Please see our Benefits Booklet for more information.