Job Description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Darwin Harbour Cruises operates the three-tier catamaran Charles Darwin, boasting a Sun Deck that’s perfect for watching the spectacular setting sun or enjoying the fresh sea breeze. We pride ourselves in showing our guests what true Territory hospitality is all about!

About the Role

Darwin Harbour Cruises is looking for a highly organised and customer-focused Office Administrator to support day-to-day operations. This exciting opportunity is avaliable to anyone looking to join a fast-paced tourism and hospitality environment, where your administration skills, attention to detail and positive attitude will help keep the business sailing smoothly.

Working closely with the operations team, you will play an important role in delivering professional administrative support, coordinating communications, maintaining accurate records and helping create a seamless experience for both internal teams and our guests. If you thrive in a busy office, enjoy variety in your work and take pride in being dependable and proactive, we would love to hear from you.

This is a casual position, working on a rotating roster across 7 days a week and based at the Darwin Harbour Cruises office on Stokes Hill Wharf, Darwin.

Responsibilites

• Manage incoming phone calls, emails and customer enquiries professionally
• Provide day-to-day administrative support to the Darwin Harbour Cruises team
• Coordinate schedules, bookings and general office administration
• Prepare reports, correspondence and internal documentation as required
• Maintain accurate filing systems, records and databases
• Monitor office supplies and help keep the office organised and professional
• Support operational teams and assist with a range of business administration tasks
• Maintain confidentiality and follow workplace health and safety procedures

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 22 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

Requirements

About You

• Previous experience in an administrative, office support or similar role
• Strong organisational skills with the ability to manage competing priorities
• High attention to detail and accuracy
• Confident using Microsoft Office and general office systems
• Strong communication and interpersonal skills
• A professional, customer-focused approach
• The ability to work independently as well as collaboratively in a team
• A positive attitude, willingness to learn and commitment to continuous improvement

Benefits

What We Offer

• Generous discounts on Journey Beyond travel and experiences
• An attractive hourly rate and a positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise