Job Description

Are you a proactive, highly organized individual with a passion for creating a vibrant, welcoming workplace? Do you thrive in an environment where you have the autonomy to manage daily operations while supporting an energetic, collaborative team? Can you seamlessly balance event planning, vendor management, and employee experience to keep an office running at its best? And would you like to be the heartbeat of a modern agency office in Toronto, working alongside some of the industry’s top tech and creative talent? Then you might be just the one we are looking for!

What will your day look like?

In the role as an Office Administrator, you are responsible for ensuring the smooth and efficient operation of our Toronto office, creating a welcoming, productive, and highly organized environment for our employees and visitors. Your job will be to proactively manage daily office needs, coordinate engaging team events, and support key touchpoints across the employee lifecycle.

Furthermore, your tasks include:

• Proactively managing all aspects of the Toronto office environment, optimizing office supply inventory, and managing vendor relationships for cost-efficiency.
• Leading the end-to-end coordination, budgeting, and execution of office events, socials, monthly celebrations, and team gatherings.
• Managing administrative touchpoints for onboarding and offboarding, acting as the Day 1 host to greet new hires and ensure they feel welcome and comfortable.
• Serving as a point of contact for office inquiries, travel bookings, international travel letters, and office access card activations.
• Collaborating with WPP Office Support to maintain up-to-date employee records, maintain Excel trackers, and protect confidential information.
• Managing office expense approvals, supporting leadership with expense submissions, opening purchase orders, and managing vendors.
• Acting as a local point of escalation for IT-related issues, working with corporate IT support groups to ensure swift resolutions.
• Executing employee recognition and life-event initiatives, including milestone awards, birthday celebrations, and personal gifts.
• Maintaining common areas, snack inventory, supply areas, mail distribution, and coordinating ad-hoc administrative projects.

Who are you going to work with?

You will report directly to the People Operations Partner and become an integral part of our Business Support capability. In your daily work, you will collaborate closely with local leadership, WPP Office Support, IT groups, and agency contacts across VML and WPP networks.

Our common feature is that we are competent, respectful teammates who value connection, belonging, and a problem-solving mindset. We offer an easy-going, dynamic, and multicultural atmosphere where we not only work hard together to deliver excellence, we are great at having fun as well.

What do you bring to the table?

You are an outgoing, approachable, and self-motivated person who enjoys building strong relationships and contributing positively to office culture. Your exceptional organizational skills and high attention to detail allow you to manage multiple priorities seamlessly in a fast-paced environment. You bring a service-oriented, proactive approach and are comfortable being in the office Monday through Thursday (and Fridays as needed).

In addition, you have:

• 1–2 years of relevant professional experience in an administrative, office coordination, or workplace support role.
• Strong proficiency in the Microsoft Office Suite (Outlook, Word, Excel), with experience in expense management systems considered a plus.
• Excellent verbal and written communication skills in English, with a natural ability to connect with people at all organizational levels.
• Proven ability to handle sensitive and confidential employee information with complete discretion.
• A proactive, solution-oriented mindset with strong time-management skills and the ability to break down tasks effectively.
• Previous experience working within a fast-paced agency or corporate environment.
• Familiarity with end-to-end event coordination, budget tracking, and basic facilities management.

A leader in personalized customer experiences

WPP Enterprise Solutions MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper-personalization at scale, marketing automation, and CRM. With the brain of a consultancy, the heart of an agency, and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1,000+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

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