Job Description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

This position performs a variety of clerical, recordkeeping, and customer service tasks to assist with the smooth operation of the organization. Provides administrative and clerical support to an assigned location, department, and/or unit. Develops, maintains, and ensures com. Compiles reports and monitors assigned projects and/or program components.

Essential Duties & Responsibilities: 

• Greets and directs clients and visitors.

• Answers phone calls and emails in a timely manner.

• Manage data in spreadsheets and reports.

• Creates and maintains office related records and reports.

• Performs data entry and filing tasks for accounts payable, purchase orders.

• Receives, records, and distributes packages and mail.

• Assists with projects and event support.

• Assists other departments as needed.

• Assists with Customer relations.

• Manages branch Invoicing

• Perform other duties assigned by management.

• Oversee and manage all branch invoicing functions, with a strong emphasis on accuracy and timeliness.

• Administer customer credits and ensure proper documentation.

• Research and resolve customer complaints, assisting with collections when necessary.

• Respond promptly to customer inquires regarding charges and provide effective solutions to resolve concerns.

• Handle billing inquires, process customer payments, and maintain accurate financial records.

• Provide office and administrative support as needed to ensure smooth daily operations.

• Accurately process and maintain customer cancellations in accordance with company procedures.

• Collaborate effectively with branch staff and other departments to ensure seamless workflow and efficient operations.

• Participate in special projects as assigned and perform additional duties to support overall branch objectives.

Education/Qualifications:

• Bachelor or Associate degree or equivalent work experience.

• Ability to greet visitors, clients, and colleagues in a friendly and courteous manner.

• Ability to type at least 50 wpm.

• Ability to proofread.

• Proficient in Microsoft Office Suite or similar software.

• Basic understanding of office equipment.

• Basic understanding of clerical procedures and systems such as recordkeeping and filing.

• Ability to work independently and identify and solve problems.

• Ability to organize and prioritize work.

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer. 

Pay:

• Pay range depending on experience is $22 to $27 DOE.

Benefits and Perks:

• Excellent pay

• Medical, dental, vision

• Company paid life insurance

• Company paid short-term disability

• 401K with employer match

• Paid vacation and company holidays

• Training and Career Development

• Company vehicle (if job applicable)

• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire and Safety is an Equal Opportunity Employer