Job Description

Level: Experienced
Job Location: Highlands Ranch - Highlands Ranch, CO 80126
Position Type: Full TimeEducation
Level: High School Diploma or GED
Salary Range: $55,000.00 - $60,000.00 Salary/year
Travel Percentage: None
Job Shift: Day
Job Category: Health CarePosition:     Office Administrative Manager (OAM)
Location:    Castle Rock, CO  80109
Hours:         Full-Time 4 days/week, 40 hours/week
Voted a best place to work in 5280 by our employees….Join the largest, private, allergy and asthma practice in the Rocky Mountain Region and enjoy a fast-paced, patient-focused, friendly and fun atmosphere. We have been treating adult and pediatric patients for over 51 years who suffer with allergies, asthma and immunology-related illnesses.
Position Purpose:  Reporting to the Clinic Manager, this full-time position is responsible for the management of the front office while assuring patient satisfaction by working as a team member with the front office personnel and partnering with back-office personnel.
Responsibilities:
- Coordinates office schedules for providers; manages staff schedules and personnel performance; performs daily troubleshooting of schedules with patients, staff, and providers.
- Reviews daily MD/APP schedules to evaluate flow; patient flow/staffing needs; coordinates staffing issues with the Clinic Manager.
- Analyzes budget expenses relating to personnel, equipment, supplies, etc.
- Assures the highest standards of customer service are met by all team members.
- Assures patient satisfaction by working as a team member with all personnel.
- Demonstrates accuracy in recording all pertinent information in patient EMR.
- Demonstrates knowledge of management and leadership in carrying out office policies and procedures.
- Reviews and approve employee timecards, PTO, etc.
- Attends Supervisory meetings.
- Schedules monthly meetings for clinic management (CM, OAM, and all clinic providers), and monthly staff meetings; sets agenda items, takes minutes and follows up on items pertaining to the front office.
- Works with the Patient Finance Office to assure compliance with all billing policies and procedures; educates and trains front office staff on policies and procedures.
- Demonstrates ability to perform proficiently as an Office Assistant; may cross train to the back office and/or immunotherapy injection desk.
- Demonstrates flexibility and professionalism; maintains open communication and a team-oriented work environment with all departments.
- Supervises hourly staff before clinic opens, during clinic hours and after clinic hours close.
- Manages Saturday clinic schedule for staff
- Takes initiative and is a self-starter.
- Ensures OSHA and HIPAA Compliancy.
- Other duties as deemed necessary.
*Responsibilities are subject to change based on the company need.
Benefits include: Medical (100% paid for employee for HDHP/HSA), dental (100% paid for employee for DHMO or 50% for PPO), flex spending accounts, health savings accounts, life insurance, supplemental life insurance, AD&D, LTD, EAP, 401(k) plus company match, profit sharing, incentive plan, tuition reimbursement and 4 day work week. No nights, no holidays, possibly in rotation for 1 Saturday (half-day) per month depending on location.

QualificationsPrerequisites:
- Graduate of accredited Medical Administrative School or combination of experience & education.
- Minimum of 3 years medical office experience.
- Minimum of 3 years in a supervisory role or combination of experience & education.
- Strong attention to detail; strong communication skills with the management team and all personnel and patients.
- Demonstrated ability to set a professional example, be flexible and office responsible.
- HepB, CPR