Job Description

The Office Administrative Assistant supports warehouse operations by coordinating and processing customer orders to ensure efficient and accurate order fulfillment. This role serves as a key link between office administration and warehouse execution, helping maintain workflow efficiency, order accuracy, and customer service standards.

Essential Duties/Responsibilities
The following duties are typical of those performed by employees in this job title; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employee in the job title:

• Process, scan, and assign customer orders to support efficient warehouse picking operations.
• Coordinate and assign Will Call orders for timely customer pickup.
• Prepare and process shipping manifests for outbound deliveries.
• Perform order lookups and provide status updates as needed.
• Process and route specialty orders, including cut and shearing requests.
• Utilize warehouse systems and dashboards to assign orders to scanning devices (RF guns).
• Monitor workflow queues to ensure timely order processing and prioritization.
• Communicate with warehouse personnel to resolve order issues or discrepancies.
• Maintain accurate documentation and system records related to order processing.
• Provide support for customer service inquiries related to order status and fulfillment.
• Assist in maintaining organized and efficient administrative processes within the warehouse office.
• Follow all company policies, procedures, and safety standards.
• Perform other duties as assigned to support operations.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High School diploma preferred

Experience/Skills/Abilities Required

• Minimum 2 years of clerical, administrative or customer service experience
• Experience in fishing/boating industry preferred but not required
• Effective communication and interpersonal skills
• Proactive customer service, excellent communication and follow-up, detail oriented, motivated, self-starter with a high work ethic along with good analytical problem-solving skills
• Proficiency with computers, including Microsoft Excel, Word and Outlook; ability to learn, navigate and use designated software programs as required to perform job functions
• Must be able to work independently in a fast-paced environment and have the ability to interact professionally and positively with others within the department and organization

Work Environment/Physical Demands
Office, warehouse, truck yard – moderate to loud noise level. This position regularly requires standing; walking; sitting; use hands; reaching with hands and arms; and talking and/or hearing. Occasional lifting and/or moving up to 50 pounds.