Job Description

At Fix Network, we build highways of connections!

Our story began in 1992 with the founding of Fix Auto Collision in Quebec, Canada. Fix Network is the fastest growing automotive aftermarket service provider in the world, with over 2,000 shops in 21 countries. As we expand our business footprint around the world, we are always looking for dynamic people to keep Fix Network in a leadership position. This is an exciting time for Fix Network and we need people with great adaptability to be part of our incredible team!

Fix Network is looking for an Office Administrative Assistantwho loves to put the foot to the floor!

As the Office administrator you will be one of the most important people in the office and a key lynchpin in ensuring an effective and efficiently run business. You will be responsible for the day-to-day administration, phone reception, secretarial duties, inventory management as well as supporting with marketing and managing facility requirements and maintenance.

Key responsibilities include responding to incoming enquiries, managing work authorisations, stock inventory management and distribution. Other duties, relevant to the position, are outlined below and shall be assigned as required.

The daily road of an Office Administrative Assistant:

• Provide Administrative support to the business and customer service to Fix Auto and Novus franchisees nationally
• Answering all inbound calls and email enquiries and requests.
• Act as first point of contact from customers with issues or concerns, resolve where possible or refer to management for support where needed.
• Process product sales internally and externally including inventory management and distribution.
• Despatch marketing materials, products, equipment as ordered by franchisees from the central stock..
• Support Finance department where required with processing invoices, quotes and payments
• Creating New files and records. Classification and compilation of files, such as financial statements.
• Maintaining computer-based records management.
• Arranging travel bookings and itineraries, organising internal meetings, establishing and maintaining reference and contact systems.
• Coordinating Fix Auto and Novus Glass Hub and online boutique.
• Allocating jobs, seeking authorisations within insurance and fleet companies.
• Collect and compile job authorisations to request and process payment.
• Keeping all files and records up to date.
• Preparation of conference rooms before and after events / meetings / conferences (preparation of desks and screens, preparation of snacks or dinners in case of group meetings, among others).
• Opening and closing of the office.
• Opening and distribution of the mail to the person (s) concerned.
• Coordinate the purchase of supplies and food (hygienic supplies, office supplies, ink and meals, meetings and / or training).
• Ensure common areas are well maintained.
• Coordinate the management of the building with regard to housekeeping, repairs and other subcontractors.
• Manage keys and access codes upon arrival or departure of for employees.
• Other related duties as assigned.

The pilot we are looking for :

• Secondary School Diploma required.
• 1-3 years' experience in an administrative role preferred.
• Knowledge of office procedures and practices.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, Power Point).
• Proficient in learning online platforms and systems.
• Excellent communications skills
• Demonstrated ability to providing exceptional customer service
• Ability to take initiative and problem solve