Job Description

• Champion the adoption of Office 365 services as appropriate for our business
• Manage and monitor Office 365 services and desktop support (Laptops)
• Formulate and create Office 365 SharePoint sites for domain users and external client access
• Maintain a highly secure system through proper configuration and system access monitoring
• Troubleshoot and resolve issues with user access to cloud services
• Monitor and communicate to stakeholders or client the performance of the services.
• Deliver a consistent process for incident and problem escalation along with resolution
• Assist with the creation of policies around the proper use of Office 365 services and support.
• Administer and support Office 365 and MS Exchange policies
• Administer and support system backup and disaster recovery processes
• Maintain inventory of equipment and software licenses.

Requirements

• Strong analytical and planning skills
• Good communication and presentation skills
• Excellent problem-solving skills
• Progressive experience in a technical help desk or a customer service environment
• Office 365 administration experience
• Microsoft certifications is an advantage
• Willing to be deployed in Ortigas (hybrid)