Essential Functions

• Ensure the proper transport of clean linen in covered carts to designated areas.
• Collect soiled linen from assigned locations and transport it safely in covered carts to designated processing areas.
• Verify quantities of linen delivered and received.
• Perform linen inventory as required.
• Address and resolve client concerns in a timely manner.
• Communicate effectively with supervisors regarding client issues and linen quality concerns.
• Build and maintain strong customer relationships by providing excellent service and coordinating with internal teams to resolve issues.
• Uphold all quality standards and service expectations.
• Maintain a clean, organized, and safe work environment.
• Follow all established procedures and facility requirements.
• Operate equipment and perform related duties to support department operations, as needed.
• Understand and adhere to all safety policies and procedures.
• Perform basic clerical tasks (e.g., data entry, answering phones, documentation).
• Comply with Joint Commission standards at all times.
• Perform additional duties as assigned.

Job Requirements

• High school diploma or GED required.
• 1–2 years of experience in healthcare, manufacturing, or a similar environment preferred.
• Strong customer service and relationship management skills.
• Effective interpersonal and communication skills.
• Positive, “can-do” attitude with the ability to lead and support team success.
• Ability to work in a fast-paced environment.
• Ability to stand for extended periods and frequently walk, bend, stoop, twist, and reach.
• Ability to operate laundry equipment, carts, and storage/dispensing systems.
• Ability to sort, stack, and organize linen into carts.
• Ability to lift up to 35 pounds.
• Ability to push or pull carts weighing up to 250 pounds.
• Willingness to work evenings, nights, weekends, and holidays as needed.
• Comfortable giving and receiving constructive feedback.
• Basic computer skills and willingness to learn new systems.

Physical Requirements

• Ability to stand, walk, bend, twist, reach overhead, grasp, push, and pull for the duration of the shift.
• Ability to lift up to 50 pounds or more, as required.
• Ability to move rolling carts of varying sizes, up to approximately 250 pounds.
• Ability to meet all physical demands consistently throughout the entire shift.

Education

• High school diploma or GED required.
• 1–2 years of relevant industry experience preferred.