Job Description

Company Name: PBS Systems
Job Location: Calgary, AB (or possibility for Milton, ON)
Job Type: Full-time, Permanent
No. of Openings: 1
Job Requirement(s): Occasional travel required within North America
Internal Job Title: OEM Account Manager
Reports To: Director, OEM Business

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:
The OEM Account Manager is responsible for the day-to-day operational support and execution of OEM-related activities within the department. This role ensures continuity, organization, and follow-through across OEM partner engagements, internal communications, and departmental processes. The successful candidate will have a strong understanding of the retail automotive industry, including dealership operations and OEM business practices. This role manages OEM communications and time-sensitive integration projects for PBS while serving as the voice of the customer in internal discussions. The OEM Account Manager advocates for dealership client needs and helps ensure those needs are reflected in program design and execution.

The OEM Account Manager leverages strong relationship management skills to ensure manufacturer objectives are clearly understood, effectively managed, and communicated across internal teams while aligning with overall business strategy and corporate priorities. This role supports all aspects of OEM-related communications, establishes and tracks integration project milestones, and facilitates collaborative problem-solving discussions with internal stakeholders.

This is an in-office position located in Calgary, AB and is not a remote opportunity. There could be an opportunity to work out of our Milton, ON office for the right individual.

Job Responsibilities:
• Maintain close working relationships with internal PBS departments and cross-functional teams to support OEM initiatives and ongoing communication alignment
• Act as the operational lead for various day-to-day OEM department activities, ensuring consistency, accuracy, and follow through
• Serve as a secondary liaison for OEM partners, managing routine coordination, scheduling, documentation, and follow ups
• Plan, coordinate, and document OEM partner meetings as required, including agendas, pre reads, minutes, and action item tracking
• Track OEM projects, initiatives, and timelines, proactively identifying risks, dependencies, and gaps and escalating with recommendations
• Maintain records of OEM activities within the PBS CRM tool ‘Pipeline,’ ensuring visibility and historical access for leadership
• Support the preparation and delivery of OEM related presentations, communications, initiatives, and events
• Maintain a working knowledge of PBS DMS functionality to support effective internal coordination and credible OEM communication
• Represent the OEM department professionally in internal forums and, where appropriate, external engagements
• Track and document departmental processes for clarity and alignment with corporate requirements
• Obtain 1 PBS Software Certification within the first year of employment

MUST HAVE Skills:
• 5+ years of experience within the retail automotive industry; dealership, and/or OEM ecosystem
• Demonstrated ability to build, maintain, and strengthen client relationships
• Strong technical proficiency, including experience with Dealer Management Systems (DMS), Microsoft Office Suite (Outlook, Word, Excel), and the ability to quickly learn and adapt to new software platforms.

Additional Skills:
• High school diploma; post-secondary diploma or degree preferred
• High degree of professionalism and accountability
• Clear, concise verbal and written communication skills
• Strong organizational, coordination, presentation, and task management abilities
• Strong attention to detail and follow through
• Ability to manage multiple priorities in a dynamic, fast paced environment
• Project coordination and scheduling experience
• Analytical and problem-solving mindset
• High energy level with a proactive, service-oriented approach

What we offer:
• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
• Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive health benefits - Medical and dental coverage to support your well-being.
• Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
• Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
• Employee recognition - Regular appreciation programs and performance-based incentives
• Competitive compensation package
◦ Competitive annual base salary
◦ Up to $4,800 per year in product certification bonuses
◦ Outstanding travel incentive bonuses
◦ Additional performance incentives
◦ Attractive referral bonuses
• Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.