Job Description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!

Essential Tasks

• Make outbound sales calls.
• Prospect for new OEM customers through cold calling and other media outlets.
• Attend trade shows as an OEM Sales Representative and represent FleetPride.
• Review customer purchase history to identify growth opportunities.
• Develop customer-specific programs and presentations.
• Collaborate with the OEM sales group to develop and market new products.
• Handle inbound overflow customer calls and provide appropriate service.
• Contact house accounts monthly to promote management-approved special offers.
• Provide customers with product and service information.
• Identify, research, and resolve customer issues using computer systems.
• Follow up on unresolved customer inquiries.
• Complete call logs and reports.
• Create and maintain daily order reports.
• Update and upload customer pricing matrices and maintain pricing expiration dates.
• Identify and report trends in customer calls to management.
• Process IBTs and special orders.
• Cross-reference, interchange, analyze, and proof marketing materials.
• Update inventory databases for all warehouses, including weight, part type, and minimum levels.
• Track customer orders.
• Process customer credit requests.
• Generate customer thank-you letters.
• Provide on-the-job training for new team members.

Skills

• Critical Thinking: Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches.
• Active Listening: Give full attention to customers, understand their needs, ask appropriate questions, and avoid inappropriate interruptions.
• Communication: Effectively convey information to customers and team members.
• Reading Comprehension: Understand written sentences and paragraphs in work-related documents.
• Persuasion: Effectively influence customers and others to change their minds or behaviors when appropriate.
• Service Orientation: Actively look for ways to help customers and provide excellent service.

Attributes

• Oral Expression: Clearly communicate information and ideas verbally.
• Oral Comprehension: Understand information and ideas presented through spoken communication.
• Written Comprehension: Understand written information and ideas.
• Written Expression: Clearly communicate information and ideas in writing.

Physical Demands

• Reach above shoulder height, below the waist, and lift items as needed to file documents and store materials.
• Demonstrate hand and finger dexterity to operate computers, keyboards, mice, and other equipment.
• Occasionally lift moderately heavy objects, such as computers and peripherals.
• Sit for extended periods of time.

Environmental Conditions

• Work primarily in a standard office environment with ambient room temperatures, normal lighting, and traditional office equipment.

Qualifications

Education

• High School Diploma, GED, or equivalent.

Professional Experience

• Minimum of 2 years of experience in an administrative role.
• Minimum of 2 years of experience in a sales capacity providing high-level customer service.
• Prior customer service experience preferred.

Computer Skills

• Intermediate knowledge of:Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft Access

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.