Job Description

The OCM Lead will work with multiple stakeholders, including technical and subject matter

experts, project teams, and when necessary, senior government staff to obtain an in-depth

understanding of a products, services and associated change impact requirements.

The OCM Lead will utilize the standard PROSCI, or similar, methodology and their experience to identify, plan, prepare, implement and sustain changes including:

• Participate in data gathering and process workshops and provide inputs for developing the Target Operating Model;
• Review System Integrator recommendations with management team, obtain buy-in and provide approvals;
• Participate in determining Program team training requirements for implementation efforts;
• Develop and deliver a communication strategy to ensure stakeholder involvement and participation;
• Develop and analyze Financial and Risk measures for all projects. Deliver a Project dashboard;
• Participate in developing an end user training strategy;
• Develop and deliver end user 'Train the Trainer' training;
• Guide the all-project team in the use of project methodologies, Deliverable templates and tools;
• Deliver Change Management approach including stakeholder management and communication

The Resource must have the following minimum qualifications or experience:

• PROSCI Change Management Certification, or ACMP certification
• Bachelors Degree (Journalism or English Literature); or diploma/degree in Creative
• Communications / Marketing / Public Relations, Business
• Minimum Five (5) years of experience in change management leadership role and in
• internal and external communications, public relations, journalism or related role
• Experience creating impact assessments, building change networks, conducting ADKAR
• assessments, measuring change readiness, and building and executing associated
• plans
• Strong Knowledge of change management principles, methodologies, and best practices
• Superior writing, editing and proof-reading skills for a variety of mediums i.e., scripts, web,
• articles, advertising, surveys, etc.
• Proficiency in creating change management plans, communication strategies, and
• stakeholders' engagement plans
• Demonstrated experience in guiding organizations through significant transitions.
• Strong leadership and team management skills
• Exceptional communication skills, both written and verbal, for effective stakeholder and
• management and reporting
• Experience in overseeing the execution of change management plans, ensuring
• successful adaption of changes by employees
• Proven ability to assess the impact of changes on business processes and mitigate
• potential risks.
• Researching, gathering, organizing, crafting strategic messages for variety of
• stakeholders
• Creating, launching and managing communications plans that meet the overall objectives
• Project experience orchestrating medium to large-scale change management.
• Experience working on SAP Projects
• Ability to manage multiple tasks with competing deadlines, under tight timelines
• Use of Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, etc.)
• Excellent business and political acumen
• Leadership and problem-solving skills
• Excellent listening, oral, written and presentation skills

It is preferred that the Resource has the following qualifications or experience:

• Preferred experience using Adobe Creative Cloud software including InDesign,
• Photoshop, Premier Pro, Illustrator