Job Description

Own and drive the communication strategy for a large-scale enterprise migration and transformation program, ensuring user awareness, adoption, and minimal disruption across business units.

Program Context

• Large-scale enterprise migration and transformation program
• Transition from legacy workflow tools into platforms such as Microsoft Power Platform, Jira, ServiceNow, Workday, and BI tools
• Covers data migration, workflow changes, integrations, and new ways of working
• Impacts a large global user base with varying levels of system dependency
• Delivered through a phased, wave-based rollout model across multiple business units

Key Responsibilities

Communication Strategy & Planning

• Define and execute the end-to-end communication strategy across all phases (awareness → readiness → go-live → reinforcement)
• Develop role-based and wave-specific communication plans
• Align communication with program milestones, migration waves, and adoption goals

Stakeholder & Leadership Engagement

• Partner with:
  • Program leadership
  • Business stakeholders
  • Change champions
• Translate complex technical changes into clear, business-friendly messaging
• Support executive communication and visibility

User Communication Execution

• Create and manage:
  • Email campaigns
  • Announcements and newsletters
  • Training communication
  • Go-live notifications
• Ensure messaging is:
  • Clear
  • Timely
  • Actionable

Adoption & Change Enablement

• Drive user awareness and readiness ahead of each migration wave
• Support training initiatives with targeted communication
• Reinforce behavioural change post go-live

Feedback & Continuous Improvement

• Gather user feedback through surveys, channels, and stakeholder inputs
• Monitor adoption signals and communication effectiveness
• Continuously refine messaging and engagement strategies

Mandatory Expectations

• 8–12+ years experience in Organizational Change Management (OCM) and communications
• Proven experience in large-scale enterprise transformation / migration programs
• Experience supporting technology-driven change across global user bases
• Strong exposure to multi-system environments and digital transformation initiatives
• Ability to simplify complex technical concepts into business-friendly communication
• Experience working in fast-paced, high-visibility programs with executive stakeholders
• Strong collaboration and stakeholder management skills
• Willingness to work in flexible shifts (global delivery model)

Core Skills

• Change communication strategy and execution
• Stakeholder management and engagement
• Content creation (emails, decks, announcements, playbooks)
• Communication planning aligned to phased delivery
• Adoption tracking and feedback mechanisms

Tools & Platforms

• Microsoft 365 (Outlook, Teams, SharePoint)
• Communication and survey tools (Forms, Survey tools)
• Collaboration platforms and internal communication channels

AI Expectations

• Use AI tools for:
  • Content creation and refinement
  • Communication personalization
  • Sentiment analysis and feedback insights
• Leverage AI to improve communication reach, clarity, and effectiveness