Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Title: Inclusiveness Operations and Insights Coordinator

Function: Talent Skill Level: Experienced - Sub Function: Inclusiveness Virtual Talent Hub

Talent Services (TS) is a core service line within Global Delivery Services and Global Shared Services organisation, providing multiple HR Operational support services including Recruitment Operations support, Onboarding support, Core HR data administration, Learning Admin support, Performance management support, Global Mobility & CBTS support, Global Reporting, etc. to EY member firms. TS provides these services to Areas, Regions, Countries, Global & Regional Talent teams, COE Teams, and other stakeholders. These services are delivered from our centres in Argentina, Buenos Aires; Dalian, China; Kerala, India; Wroclaw, Poland; and Manila, Philippines.

Inclusiveness Hub for the respective function is an integral part of TS service offerings where the extended delivery model is used along with high-quality skills and competencies delivered virtually. This is across service lines and regions – delivering non-repetitive project-based work through skilled, agile teams. The team in the hub is an extension of the regional talent teams and will cover operational/non-transnational scope.

This role supports the implementation of the Oceania Inclusiveness strategy by acting as the operations and enablement engine for the Inclusiveness team. The role ensures the team’s recurring operational processes are executed accurately and consistently (for example, network membership administration, distribution lists/shared mailbox governance, reporting cadence, SharePoint resource upkeep, budget/invoice tracking, and high-volume communications). In addition to core operations, the role contributes to the uplift of Inclusiveness initiatives by supporting the development and deployment of campaigns, communications, toolkits and reporting, and by bringing a continuous improvement mindset to simplify, standardise and strengthen controls across processes.

Essential Functions of the Job:

Key responsibilities will vary but will include

• Operational enablement across the Inclusiveness portfolio
  • Manage employee network operations: maintain network distribution lists; process membership sign-ups; update relevant MS Teams channels; send welcome emails from shared mailboxes in line with agreed templates and schedules.
  • Support budget tracking and operational finance activities, including invoice processing for memberships/sponsorships and applause points requests and tracking in line with process guides and cost codes.
  • Develop and execute high-volume internal communications (mail merge/BCC sends) as well as internal and external social media announcements.
  • Update business resources and assets, including reports, guides, and SharePoint materials.
• Inclusiveness program, campaign and insight
  • Project management for Inclusiveness initiatives: communication plans, stakeholder updates, coordination of actions and tracking of deliverables
  • Data analysis and reporting using tools such as Microsoft Excel and Power BI, including validation checks and clear storytelling of trends.
  • General research to support program design (best practice, competitor activity, cultural considerations), with an ability to translate research into practical recommendations and resources.
• Inclusive Recruitment support
  • communications, including newsletters, learning reporting, content across SharePoint, ey.com and the Pursuits Zone.
  • Support the preparation of quarterly insights and reporting, For example:
    • the progression of through the recruitment process.
    • quarterly audits of job advertisements to assess alignment with inclusive language, accessibility standards and agreed EY recruitment guardrails
    • completion of inclusive recruitment credentials and learning for recruiters and hiring managers
  • Maintain a register of inclusive recruitment assets and documents, including tracking annual review and refresh cycles.

Skills and Attribute for success:

• Experience and a strong track record of project management in high-paced multi-dimensional environments, with a proven ability to manage recurring BAU while supporting project-based work.
• High attention to detail and quality control mindset, particularly for data reporting, distribution lists, and high-volume communications.
• Strong written communication skills, with the ability to produce clear, accurate and accessible content across a range of formats.
• Numeracy and analytical skills: confident user of Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint, etc.) and able to learn/report in Power BI.
• Experience with applying AI tools to work deliverables appropriately (for example, drafting, summarising or improving efficiency) while maintaining accuracy, confidentiality and inclusive language standards.
• Ability to work and team with a variety of different people, including business customers, volunteers, Area/Sub-area/Country teams.
• Ability to work in a virtual team with limited supervision.
• A disposition to be a self-starter, comfortable in working on your own and with teams, sometimes to tight timescales.
• Demonstrated interest in diversity, equity and inclusiveness and commitment to continuous learning and cultural competence, including understanding and applying Oceania-specific context (Australia and New Zealand).

Supervision Responsibilities:

• This is an individual contributor role; hence no supervising responsibilities

Other Requirements:

• Due to the global nature of the role; willingness to work alternative hours will be required
• Due to the global nature of the role; English language skills - excellent written and verbal communication will be required

Job Requirements:

Experience and qualifications:

• Experience working in HR Consulting, preferably Inclusiveness and culture-related portfolio and/ or Shared Services Operations domain
• Preferred previous experience of working within an onshore/offshore model and comfort partnering with globally dispersed teams
• Demonstrable experience in conducting internal and external analysis to understand trends, develop and share insights and best practices
• Experience in delivering/facilitating internal operations processes to drive intended outcomes
• Project and change management coordination, with the ability to manage multiple priorities, deadlines and stakeholders.
• Degree qualifications in Human Resources, Communications, or Business will be highly regarded.

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