Hire With Ease

Ocean Import Customer Service Agent

Hire With Ease  •  $60k - $75k/yr  •  Sterling, VA (Remote)  •  6 hours ago
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Job Description

About Us

At RXO Freight Forwarding (A sister company of XPO), we proactively manage the challenges of high-value, time-sensitive, and delicate shipments. Our commitment is honesty, integrity, great customer service, and no surprises.

Our vision is to provide our team members with a fun, family-oriented, and rewarding work environment. We go out of our way to create an environment where your hard work is recognized and appreciated. We are results-based and not time-based, and all team members are self-managed.

About the Opportunity

We are seeking an experienced International Logistics Specialist – Ocean Import to support the daily operations of our freight forwarding company in an in-office role based in Sterling, VA. This position is critical in supporting our government and commercial customers both domestically and abroad.

The ideal candidate is detail-oriented, dependable, and comfortable managing multiple priorities in a fast-paced logistics environment. You will serve as a key point of coordination across all stakeholders, with key touchpoints of quoting, arranging, routing, tracking, costing, and rating shipments.

Key Responsibilities

  • Providing superior service to all our clients, where our customers are never caught off guard
  • Working in a very fast-paced environment. Our loyal customers appreciate our sense of urgency and our aggressiveness towards making sure their shipments are handled properly
  • Working in ALL areas of the freight forwarding process
  • Working with others on a team to accomplish a shared goal
  • Applying comprehensive operational expertise spanning international and domestic freight, HazMat/DG handling, ITAR-controlled movements, and other specialized or high-risk logistics requests
  • Taking initiative and ownership, making decisions, being proactive, and working with cross-functional teams to optimize solutions for stakeholders

Qualifications

  • Minimum of 3 years of proven experience in international ocean freight handling FCL and LCL shipments, working with overseas customers, agents, and carriers to coordinate movements of import and export container business (Required)
  • Understanding of and experience with the various carrier networks that support international, domestic, and multi-modal transportation globally (Required)
  • Experience working within a Transportation Management System (TMS) (Required)
  • Ability to work on multiple stages of shipments at one time — you may be quoting loads, operating shipments, and billing past movements all in the same day
  • Experience providing timely communications to customers in a professional manner, typically within hours, if not minutes, of key milestones
  • Close attention to detail, excellent verbal and written communication skills
  • Proficient in MS Office Suite
  • Breakbulk, out-of-gauge, RORO, or international air experience (Plus)
  • Experience with hazmat, dangerous goods, or ITAR (Plus)
  • Familiarity with shipping requirements for DOD, DOS, U.S. Government agencies, defense contractors, and related government programs (Plus)

Key Traits of a Successful Candidate

  • Creative problem solver who can follow established procedures while also thinking outside the box to navigate unique challenges and deliver effective outcomes
  • Exceptional customer service with the desire to serve our clients in the best possible manner
  • Ability to manage multiple tasks at once, juggling priorities that may shift throughout the day with urgency
  • Strong execution and follow-through, and demonstrates ownership from start to finish, ensuring seamless handoffs that enable others to work efficiently and effectively

What We Offer

  • Salary of $60,000–$75,000, commensurate with experience
  • Full-time, in-office position, Monday through Friday, standard business hours.
  • Full benefits package and PTO
  • On-call rotation once every 7–9 weeks (remote, with company-provided laptop and cell phone)
  • A results-based work culture where your contributions are recognized and appreciated
  • A fun, family-oriented team environment with strong leadership support

Location

Sterling, VA 20166

How to Apply

This is a direct-hire opportunity with RXO Freight Forwarding. The hiring process is being facilitated by Hire With Ease. We kindly ask that all applicants apply through an official job board portal. We look forward to reviewing your application!

Directly on this job board by following the application instructions provided or through our company's hiring portal at: https://hirewithease.com/hire-with-ease-jobs-board/

Hire With Ease

About Hire With Ease

You’re a small to mid-size business without a full-time recruiter and your time is best spent managing and growing your business, not sifting through piles of resumes.

You're a soloprenuer who is hiring her first employee. Or a small business who is hiring employee number 8-35 without HR. You might have one position to fill every year. Or one a month. We can work with you all.

Budgets are tight and you need help with hiring, but can’t afford a 25% fee for full-service recruiting.

This is where we come in.

Hire with Ease is a company focused on helping other companies save time and money when looking for qualified candidates. We charge an affordable, flat fee for our services. The hiring process is a very time consuming one and you and/or your employees'​ time could be better spent growing your company.

We offer a service that is specifically designed for you and your needs. Imagine having someone else do all this work for you ...

*30-minute phone consultation with your assigned Hiring Specialist to get an in-depth understanding of the job, pay, benefits and culture

*Write and edit a job ad, then post on various websites through our applicant tracking system, such as Zip Recruiter, LiveCareer, Monster, etc. 

*Up to $150 of additional job board posting fees, such as sponsorship on Indeed or Zip Recruiter 

*Create a customizable job application for each position Resume and application review of all candidates

*Coordinate and review 2 assessment tests (cognitive and personality) with the top applicants

*Conduct 30-minute phone interviews with the top applicants

*Schedule and coordinate 3 – 5 face-to-face (or virtual) interviews with the top candidates on your behalf

*Offer interview tips & suggested questions, if needed

*Review top candidates to assist in your hiring decision, if requested

We move very quickly, and try to get candidates scheduled on your calendar as soon as possible, often well before 30 days.

Let us help you Hire With Ease.

Industry
HR & Recruiting
Company Size
1-10 employees
Headquarters
Denver, Colorado, CO
Year Founded
2009
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