Job Description

Key Responsibilities

• Coordinate ocean import shipments, including FCL, LCL, and consolidation cargo.
• Act as a primary contact for customer inquiries and shipment updates.
• Liaise with overseas offices, carriers, vendors, and internal departments to ensure smooth shipment execution.
• Prepare, review, and manage shipping and import-related documentation.
• Issue and verify documents such as Arrival Notices and Delivery Orders.
• Maintain accurate shipment and customer data in the Transport Management System (TMS).
• Support invoicing, shipment closing, and operational reporting activities.
• Monitor shipment progress and proactively resolve operational issues.
• Identify customer needs and provide appropriate logistics solutions.
• Ensure compliance with company procedures and applicable regulations.

Qualifications

Required

• Diploma, Vocational School Certificate, or Bachelor's Degree.
• Minimum 1 year of professional working experience.
• Good communication and coordination skills.
• Basic English communication skills, including email correspondence.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Strong attention to detail and willingness to learn.

Preferred

• Experience in freight forwarding, logistics, shipping, import/export, customer service, or administrative operations.
• Experience in customer-facing or coordination roles.
• Knowledge of import documentation and international trade.
• Experience using logistics systems such as CargoWise or other TMS platforms.
• Business-level English proficiency.

Key Competencies

• Customer-focused mindset
• Strong communication and interpersonal skills
• Attention to detail and accuracy
• Problem-solving ability
• Teamwork and collaboration
• Time management and multitasking skills
• Proactive attitude and willingness to learn
• Interest in international logistics and supply chain operations