Job Description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

The Ocean Freight FCL/LCL Sr. Manager will be responsible for driving, and adjusting as necessary, the Toll Group strategic plan across South India sub-cluster in the following key areas:

1.Carrier strategy and relationship

• Build and maintain strategic relationships with key global and regional carriers
• Identify new and dependable carriers / NVO that can support Toll in strategic tradelanes or niche markets
• Support Cluster Head of Ocean Freight (ISC) in optimize key trade lanes and product offerings across India especially South India sub-cluster
• Drive carrier performance review, including service reliability, cost competitiveness, and capacity assurance
• Provide the Cluster Head of Ocean Freight (ISC) with local intel, market trends and feedback on carrier performance especially related to challenges and new Product offerings

2.Operational process and execution

• Oversee operational performance across the South India sub-cluster, ensuring consistency, efficiency, and service excellence
• Drive process improvements, digitalization, and standardization initiatives across Ocean Freight operations in South India sub-cluster

Be involved and drive matters involving escalations, exception management, and claims in Ocean Freight for South India sub-cluster

• Lead, coach and develop Ocean Freight teams across South India sub-cluster, creating succession plans, driving engagement and building future leadership capability

3.Procurement and Pricing

• Lead Ocean Freight sourcing, pricing strategy and commercial response for strategic global, regional and country RFQs originating from South India sub-cluster
• Utilize market intelligence, digital procurement tools and data analytics to optimize carrier allocation, pricing strategy, trade lane performance and profitability
• Serve as the primary market intelligence owner for South India sub-cluster, providing insights on carrier strategies, capacity trends, rate movements, market disruptions and competitive developments
• Develop and manage strategic partnerships with shipping lines, NVOCCs, co-loaders and other ocean freight service providers
• Drive and manage carrier inventory & space allocation and overall capacity planning for South India sub-cluster to balance cost and service delivery
• Develop and strengthen strategic trade lanes from South India sub-cluster, with particular focus on North Europe, North America, Oceania, Middle East and Southeast Asia markets

4.Commercial and Business Development

• Participate in customer business reviews, strategic account discussions and key customer presentations to strengthen retention and growth
• Work closely with South India sub-cluster Commercial teams to drive revenue growth and customer acquisition
• Support account growth, pipeline development, and conversion initiatives for South India sub-cluster
• Be part of the solution by aligning with Sales & Cluster Head of Ocean Freight (ISC) to drive desired commercial outcomes

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in India and be prepared to undertake pre-employment checks including a criminal history check and medical.