Job Description

Tangentyere Council
Aboriginal Corporation (TCAC) is a community controlled Public Benevolent
Institution delivering human services and social enterprise activities for the
benefit of Aboriginal people from the Alice Springs Town Camps, urban Alice
Springs, and Central Australia.

The IT Support Officer contributes to the efficiency of Tangentyere Council’s Information Technology (IT) systems and infrastructure to support the needs of the organisation.

A key requirement of this position is to work collaboratively with the IT team, the broader council and other key stakeholders to achieve required outcomes. The IT Support Officer will work
with the IT team to manage the local area network infrastructure, the server
and desktop fleet, Wi-Fi networks, CCTV and all associated software.

The role also participates in the development of new products and services. Tangentyere
Council seeks innovative and new ways of improving the service delivery, security baseline and effectiveness of our technology and processes. Specifically, the role will involve working on and improving the council’s Microsoft 365 journey.

It is critical that this position provide des desktop support across the organisation.

As part of your role, you will be
working with children, people with a disability and people who are vulnerable.
It is your obligation to always ensure their safety and report any concerns in
line with our duty of care obligations. We have zero tolerance when it comes to
abuse of any kind and will take disciplinary action, including and up to
termination of employment, should we determine that abuse has taken place or
there has been a failure to report any suspected or alleged abuse.

Responsibilities

• Monitor, manage and solve support tickets in a
  timely fashion.
• Support in maintaining the council’s telephone
  systems including the PABX and Mobile Device Management (MDM) software and the
  associated hardware.
• Support in managing day to day security tasks.
• Oversee uptime to sites, services, and the
  council’s Wide Area Network (WAN).
• Coordinate new hardware and software rollouts
  including databases.
• Work collaboratively with the IT Team to utilise
  Amazon Web Services (AWS) and Microsoft Office 365 (Office 365) where possible.
• Assist with achieving quality management
  objectives across the organisation.
• Assist with achieving safeguarding objectives
  across the organisation.
• Assist with achieving compliance objectives
  across the organisation.
• Other reasonable duties as required.

Qualifications and Selection Criteria

Required

• Minimum of 2 years Desktop support and
  troubleshooting in a similar environment.
• Experience with Apple & Android OS on Phones
  and Tablets.
• Demonstrated awareness and understanding of
  Aboriginal Culture and an ability to communicate with Aboriginal people.
• Proven organisational skills, ability to set
  priorities and work under pressure, to perform with minimal supervision.
• Demonstrated high-level interpersonal, written,
  and oral communication skills to work cooperatively as a team member in a
  cross-cultural environment and maintain positive working relationships at all
  levels.
• Current NT Drivers Licence, NT Working with
  Children (Ochre) Card, satisfactory Police Check, and proof of full (3)
  vaccination against COVID-19.

Desired

• Tertiary qualifications in Information
  Technology or an equivalent field.
• Microsoft or A+, S+, N+ certifications
• Willingness to gain more certifications and
  undertake further training.