Occupancy Specialist
Legendary Service. Operational Excellence.
A 287-unit project-based Section 8 community on St. Paul's East Side. This role is 100% on-site. This is a technical seat for someone who knows HUD occupancy work and wants to do it well.
You know your way around a 50059. You have caught the income calculation that would have been a finding, and you have resolved an EIV discrepancy that nobody else wanted to touch. You keep your certifications ahead of the calendar rather than chasing it, and you have a system for tracking what is due, what is pending, and what is waiting on a third party.
You also understand what the file actually is. Behind every certification is a household whose rent depends on you getting it right and getting it in on time. That is why you check the math twice. Not because someone is watching, but because you know what happens if it is wrong.
You are patient with residents who are confused, anxious, or bringing you the same question for the third time. You explain the process without condescension and you follow up when you say you will. Then you go back to your desk and work through the file.
SAIL is a high-performance Twin Cities multifamily property management and marketing firm. Our standard is simple: Legendary Service. Operational Excellence. We manage affordable communities with the same discipline, care, and precision we bring to every community we touch, because the residents who call them home deserve nothing less.
This is a 287-unit community on St. Paul's East Side, with 268 units supported by a HUD project-based Section 8 contract and the balance outside it. It has been an important housing resource in this part of the city since 1971, and it is about to get better. Ownership is a mission-driven Twin Cities firm planning a substantial rehabilitation, with upgrades to units, common areas, mechanical systems, and amenities.
That means two things for this seat. The certification volume is substantial and steady. And you will be part of a real reinvestment in a community that residents have called home for a long time.
This is not a portfolio role and it is not hybrid. You will be on-site, in one community, every working day, which is exactly what makes the work possible. You will know the residents, the files, and the building.
The Occupancy Specialist owns HUD occupancy compliance. Initial certifications, annual and interim recertifications, EIV, TRACS submissions, waitlist integrity, move-ins, and audit readiness all run through this seat.
You will work alongside the on-site management team and SAIL's centralized compliance team, who are there for second reads, regulatory questions, and audit preparation. What we need from you is ownership of the certification calendar and files that hold up under review. A big portion of this role will be collecting information from Residents, completing the file and submitting it to our system for an initial and final review.
This is a specialist track. If you want to go deeper into HUD program expertise rather than into people management, that is a path we will support. With a tax credit recapitalization ahead, it is also a rare chance to build layered program experience on a live deal, which is the kind of depth that is hard to get anywhere else.
Certifications and Recertifications
Complete initial certifications, annual recertifications, and interim recertifications in accordance with HUD Handbook 4350.3. Calculate income and assets accurately, obtain and document third-party verifications, and prepare the HUD-50059 and supporting documentation for signature. Work the notice schedule so certifications are effective on time.
EIV and TRACS
Run and review required EIV reports, including income discrepancy, new hires, and zero income. Research and resolve discrepancies, document the resolution, and take corrective action where it is warranted. Prepare and submit certifications through TRACS, monitor for errors and rejections, and clear them promptly.
Waitlist and Move-Ins
Maintain the waitlist with precision and process applications in the order required by the tenant selection plan. Verify eligibility, complete screening within policy, and coordinate move-ins so units are occupied without unnecessary vacancy loss. Protect Fair
Housing standards in every interaction.
Resident Interviews and Communication
Conduct certification interviews with patience and clarity. Help residents understand what is needed, why it is needed, and what happens next. Follow up on outstanding documentation persistently and respectfully. Handle sensitive household and income information with complete confidentiality.
Audit and MOR Readiness
Keep resident files organized and audit-ready at all times rather than assembling them under pressure. Support Management and Occupancy Review preparation, respond to file review findings, and partner with SAIL's compliance team on corrective action and program reporting.
Recapitalization Support
Partner with SAIL's compliance team and ownership on the file work that comes with a tax credit recapitalization, including certifications, income limits, and agency and investor documentation. Keep residents informed and supported throughout.
Records and Reporting
Maintain accurate resident data in the property management system. Track the certification calendar and report status weekly. Surface risk early, with the documentation already gathered.
Step one: Submit your application using the Apply button on this page. It takes just a few minutes.
Step two: Click Here to Complete a short Culture Index Survey. It takes about seven minutes and there are no right or wrong answers. It helps us understand how you're wired so we can talk about whether this seat is the right fit for you.
Step three: We review applications weekly and follow up either way.
SAIL is an equal opportunity employer.
Required
Preferred
We blend operational discipline with creative innovation to deliver a concierge-style approach to property management, where every detail—from marketing and operations to accounting—is handled with precision and care. Our mission goes beyond managing properties. We’re here to build thriving communities, foster meaningful relationships, and create a culture where residents, owners, partners, and employees all succeed together. Every interaction is an opportunity to empower growth, spark innovation, and drive exceptional results. At SAIL, positively impacting lives isn’t just what we do—it’s who we are.
