Job Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

To provide overall administrative support and direction for the Annual Adopt A Family & Angel Tree Programs as assigned in Orange County. Oversee database management for Adopt A Family & Angel Tree Programs to ensure applications are complete and that eligible households are served during the holidays.

Essential Functions

• Review the previous years’ program and plan adjustments that may enhance program efficiency.
• Oversee data entry for all Adopt A Family and Angel Tree applications to ensure information is accurate and complete. Train volunteers assisting in this process.
• Evaluate requested proofs/documentation on each application; follow up in a timely manner to households providing incomplete information or paperwork.
• Be familiar with all County toy programs so that applicants/donors know their options.
• Keep an accurate database of all donors and their attached families, if applicable.
• Ensure property inventory of Angel tags and order more if necessary. Bunch Tags into groups of 50 for mailing to donors.
• Ensure timely delivery of Adopt-a-Family gifts, ensuring every family member is accounted for and that gifts are appropriate.
• Arrange volunteer schedule for the delivery and drop off of Angel Tree and Adopt-a-Family toys.
• Assist at the toy warehouse or individual Corps as needed. Verify households on site on distribution day(s)
• At the end of the season (December) ensure that all supplies are securely stored and ready for next year.
• Participate in all post-holiday season meetings to review overall program efficiency, metrics, and processes. Provide feedback for improvement as needed.

Working Conditions

• Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 30 lbs.

Core Competencies

• Analytical – Synthesize complex or diverse information; conduct research, draw conclusions, and report outcomes; Develop workflow policies and procedures.
• Problem Solving – Identify & resolve problems in a timely manner; gather and analyze information skillfully and develop solutions.
• Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
• Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.
• Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.
• Project Management - Prioritize and plan work activities; use time efficiently; follow up with volunteers as needed to ensure accountability.
• Attention to Detail - Monitors and checks work or information for accuracy; takes necessary actions to produce quality work that requires minimal follow-up. Maintains a checklist, schedule, calendar, etc., to ensure that details are not overlooked.

Minimum Qualifications

• At least 21 years old (driver requirement)
• Must have outstanding data management and reporting skills.
• Excellent knowledge of Microsoft Word, Excel, and Mail merge
• Prior seasonal experience with The Salvation Army (volunteer or employee) preferred.
• Bilingual/bi-literate in Spanish preferred.
• Meet all health and safety regulations as defined by the Health Department as well as The Salvation Army.
• Must be in good physical health and mental health, capable of meeting position demands.

Skills, Knowledge & Abilities

• Current driver’s license and clean MVR record
• If working in vicinity of children a criminal background check is required with certification for Protect the Mission policies and procedures
• Must be trustworthy and honest.
• Must have ability to work with, direct, and relate well with co-workers, community members, volunteers, and guests/clients.
• Able to function in a fast-paced, frequently changing environment.
• Must possess good Guest Relations skills.
• Due to the nature of dealing with client information, must be able to maintain confidentiality.
• Ability to work flexible hours including some weekends and evenings.