Job Description

Observability Engineer (OpsRamp) - Secret clearance

You will be part of a larger technical team working as an Observability Engineer in an OpsRamp environment. In this role, you will design, implement, and maintain observability solutions that provide deep insight into the health, performance, and behavior of PCE and cloud infrastructure in support of a Federal customer.

You will collaborate closely with development, operations, and cross-functional teams to proactively identify and resolve issues, improve system performance, and optimize resource utilization.

Salary (130-160K)

Clearance & Work Authorization

• U.S. Citizenship required
• Active Secret clearance required
• Flexible hybrid role with the ability to work onsite at customer locations as needed

Available Locations

• Mechanicsburg, PA
• Ogden, UT
• Oklahoma City, OK
• Fort Meade, MD
• Montgomery, AL

Key Responsibilities

OpsRamp Platform Expertise

Leverage the full capabilities of the OpsRamp platform, including:

• Metrics Collection & Analysis: Configure data sources, define KPIs, and analyze performance trends
• Log Management: Configure log collection, aggregation, and analysis
• Alerting & Notifications: Create and manage alerts, escalation paths, and integrations with incident management systems
• Automation: Develop and implement automated workflows and remediation actions
• Dashboards & Reporting: Design custom dashboards and reports to provide actionable insights into system health and performance

Observability Infrastructure

• Design, implement, and maintain observability solutions with OpsRamp as the core platform
• Integrate OpsRamp with additional monitoring and observability tools (e.g., Prometheus, Datadog, Elastic Stack)
• Ensure data accuracy, quality, and integrity across observability systems

Incident Management

• Use OpsRamp data to troubleshoot performance issues, application errors, and operational incidents
• Collaborate with development and operations teams to identify root causes and implement fixes
• Participate in incident response activities to accelerate issue resolution

Continuous Improvement

• Continuously assess and optimize the performance and effectiveness of the OpsRamp platform
• Stay current on OpsRamp features, enhancements, and industry best practices
• Proactively identify improvement opportunities and implement enhancements

Requirements

• Strong understanding of cloud platforms: AWS, Azure, and/or GCP
• Experience with container technologies: Docker and Kubernetes
• Proficiency in scripting languages such as Python, Go, or Bash
• Experience with SQL and NoSQL databases
• Solid understanding of networking concepts and protocols (TCP/IP, HTTP)
• OpsRamp experience strongly preferred
• Experience with at least one additional observability tool (e.g., Datadog, New Relic, Prometheus, Grafana, Elastic Stack, Splunk)

Soft Skills

• Strong communication and collaboration skills
• Excellent analytical and problem-solving abilities
• Ability to work independently and within a team environment
• Passion for continuous learning and improvement

Education, Certifications & Security Requirements

• U.S. Citizen with active Secret clearance
• Required Certification:
• DoD 8570/8140 compliant security certification, such as Security+ or higher (e.g., CISSP, CASP)

Benefits

Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.

ABOUT PGTEK:

PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.

EOE, including disability/veterans