Job Description

About the job you're considering

Role Purpose

As an Observability Engineer, you’ll design, build and evolve enterprise observability capabilities across cloud and hybrid environments, with Dynatrace as our platform of choice. You’ll be equal parts engineer and consultant. You’ll implement end-to-end observability and also evangelise its value, influencing engineering, platform, operations and business teams to adopt it.

You’ll help organisations move beyond traditional monitoring. You’ll do this by grounding observability in SRE principles and by turning telemetry into insight the business can act on. You’ll be recognised as a source of thought leadership in observability and reliability practice, both within our clients and across the wider profession.

Your role

Key Responsibilities

Observability strategy and thought leadership

• Act as a trusted adviser, consulting with clients and teams on observability strategy, maturity and roadmaps.
• Define and drive observability standards, frameworks and best practices, and evangelise their adoption across multiple teams.
• Provide thought leadership on modern observability, OpenTelemetry and SRE practice, internally and externally.
• Use influence rather than authority to shift teams from reactive monitoring to proactive, data-driven operations.

SRE principles in practice

• Establish Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budget frameworks, and help teams use them to balance reliability against delivery pace.
• Champion SRE ways of working, including reducing toil, defining error budget policies and running blameless post-incident reviews.
• Support incident management, root cause analysis and problem management, and feed the lessons back into engineering practice.
• Partner with development and platform teams to improve reliability, resilience and operational maturity.

Getting the most from Dynatrace

• Maximise the full capability of Dynatrace across applications, infrastructure and cloud services, going well beyond out-of-the-box configuration.
• Use Dynatrace’s AI-driven analysis, service mapping and SLO capabilities to cut noise and shorten time to resolution.
• Integrate Dynatrace with OpenTelemetry instrumentation and wider telemetry pipelines to give a single, consistent view of service health.

Translating business insight into meaningful dashboards

• Work with business and product stakeholders to understand what matters to them, and translate it into dashboards, service maps and alerts that tell a clear story.
• Connect technical signals to customer experience and business outcomes, so that decisions are driven by data rather than instinct.
• Make observability data accessible and meaningful to audiences from engineers to senior leadership.

Engineering and automation

• Develop and maintain metrics, logs, traces and events strategies.
• Drive automation of monitoring, alerting and remediation.

Governance and adoption

• Support governance, onboarding and adoption of observability platforms across multiple teams, building communities of practice that last beyond the engagement.

Required Technical Skills

Observability and Monitoring

• Dynatrace
• Prometheus
• Grafana
• OpenTelemetry
• Distributed tracingMetrics, logs and traces
• APM
• Synthetic monitoring
• Real User Monitoring (RUM)
• Service mapping

Desirable

• Dynatrace Associate or Professional certification.

We're a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.

As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

**Declare they have a disability, and **

Meet the minimum essential criteria for the role.

Please opt in during the application process.

Your Security Clearance

Baseline Personnel Security Standard (BPSS)

To be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks.

There are certain criteria and checks required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

In addition to BPSS, you will also need SC (Security Check) Clearance or to be eligible for this level of clearance (by being a UK resident for at least 5 years and not having left the country for more than 28 consecutive days during this period)

Make it real – what does it mean for you?

You’d be joining an accredited Great Place to work for Wellbeing in 2023. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from think tanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market-leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.