Job Description

Why Oviva?

At Oviva, we’re on a mission to make sustainable, personalized, clinically effective care accessible to everyone.

Our digital programmes support people living with weight related illnesses. While weight loss is a goal for many, our approach is about so much more: improving health, building confidence, and enhancing quality of life.

We’ve already supported over one million people across the UK, Switzerland, Germany, and Poland – and we’re just getting started. Every conversation, coaching session, and line of code brings us closer to a healthier future. Join us, and be part of the team making that future possible.

As an Obesity Care Co-ordinator you have experience in a healthcare setting and will be an integral part of our Tier 3 Weight Management team, working in close partnership with the Consultant Endocrinologist to provide coordinated, patient-facing support.

You will work directly alongside the Consultant Endocrinologist, taking ownership of appointment management, patient scheduling, and administrative coordination to ensure the Consultant's caseload runs smoothly and efficiently

Responsibilities

• Delivering high quality specialist care coordination to patients enrolled in our Tier 3 Weight Management programme, under the clinical oversight of the Consultant Endocrinologist
• Manage and co-ordinate the care of patients being treated with novel GLP-1 RA obesity therapies, ensuring timely follow-up and escalation to the Consultant where clinically indicated
• Act as the day-to-day patient-facing link between patients and the Consultant Endocrinologist, facilitating communication and continuity of care
• Organise and manage the Consultant Endocrinologist's appointment schedule, ensuring efficient use of clinical time and a smooth experience for patients
• Ensure key treatment and outcome data is kept up to date for treatment and audit purposes
• Work with other team members to develop and refine efficient patient systems and workflows
• Work closely with the Patient and Clinical Services teams to ensure a smooth patient journey from onboarding to discharge
• Act as a point of contact for all administrative support within the Consultant Endocrinologist's team

Requirements

Essential:

• Experience in a healthcare setting, ideally within patient services, specialist clinics, or clinical administration
• Confidence working alongside senior clinicians, including consultants, in a fast-paced specialist setting
• Strong ability to handle sensitive data and a great attention to detail
• Good understanding of Information Governance procedures to ensure the security of patient data
• Excellent verbal and written communication skills
• Competent user of IT equipment and essential software (email, word processing, data entry and interpretation)
• Experience in clinical coding, with the ability to accurately assign and interpret clinical codes (e.g. SNOMED CT, ICD-10) in line with NHS standards
• Ability to thrive in challenging, fast-paced situations
• Highly organised with the ability to work autonomously
• Ability to prioritise your workload based on business needs
• Passion for providing digital treatment & support
• Excellent problem-solving and critical-thinking skills with the ability to manage complex patient cases

Desirable:

• Previous EMIS experience
• Experience of managing a large patient caseload in a specialist or secondary care setting
• Experience of managing safeguarding scenarios
• Familiarity with endocrinology or obesity medicine pathways

Benefits

• The opportunity to make a meaningful impact in revolutionizing healthcare
• Exciting and rewarding role in the high-growth environment
• Training and development opportunities, with a personal learning allowance
• We embrace flexibility & remote working
• We provide a home working allowance to enable you to set up your workspace in a way which suits you
• Competitive Salary & company pension
• Enhanced Maternity, Paternity & adoption leave

Having a culture that people want to work in, is very important to us. We do this by keeping our values at the forefront of everything we do:

We put the patient first, We empower our teams, We make it happen

Oviva is passionate about creating an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome. We welcome and encourage applicants from all backgrounds and identities, including but not limited to race, ethnicity, gender, sexual orientation, age, ability, religion, and socioeconomic status. We actively seek out candidates who bring a unique perspective to help us build a stronger, more inclusive team.

We're Proud to be a Disability Confident Employer

Ready to make a difference? Join us in transforming digital healthcare. Apply today!