INTERNAL - OAG EMPLOYEES ONLY

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children’s lives and ensuring that children in Texas receive the support they need and deserve.

Child Support Officers (CSOs) for the Special Collections Unit perform child support enforcement actions to collect arrears through special collections programs. Work involves assessing cases, enforcing court orders for child support and/or responding to customer inquiries. Prepares and processes legal documents and monitors case progress. Negotiates lump sum collections with obligors and/or obligors’ attorneys. Responds to customer inquiries; promoting the emotional involvement of both parents in their children’s lives; and collaborating with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families.

The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Function Description
Conducts detailed in-office investigations to locate, identify, and legally attach financial holdings and other identified assets
Researches case information on the computer including the Texas Child Support Enforcement System (TXCSES)
Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states= IV-D regulations
Conducts inquiries to verify personal demographic information
Communicates and corresponds directly with insurance adjustors, financial institutions, and retirement account plan administrators
Assesses child support cases to determine the appropriate case action
Monitors cases and initiates communication with customers to begin negotiations for lump-sum payments
Responds to routine to moderately complex inquiries regarding child support case status, attachment process and procedures, laws and regulations, and other issues
Assists with customer dispute claims and responds to routine financial inquiries
Assesses the validity of complaints against the IV-D program with impartiality
Provides training and technical assistance to office staff
Documents all actions taken
May serve as Team Lead
May serves as Notary Public
Review and maintain child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Education: Graduation from high school or equivalent
Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist
Experience: Two (2) years of full-time experience working in the following (or closely related) fields: full-time Child Support Program, investigations, credit collections, legal assistant, legal secretary, IV-A eligibility specialist, customer service, or insurance adjustor
(One of the two years of experience must be as a Child Support Officer or an equivalent position in a IV-D agency or private sector is required.)
Skill in interviewing and negotiating
Skill in using a personal computer for word-processing and data entry/retrieval
Skill in basic mathematical computations
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5%
Ability to type 35 words per minute (Typing test required at time of interview)
PREFERRED QUALIFICATIONS
Education: Graduation from an accredited four-year college or university
Knowledge: Investigative practices and techniques
Other Language: Ability to proficiently read, write, and speak Spanish

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdf

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER