Location: Budapest, Hungary
Work Model: Hybrid
Company: Opella Consumer Health
At Opella Consumer Healthcare, we are committed to empowering people to take charge of their everyday health. As an O2C Order & Customer Contact Management Senior Analyst, you will play a key role in ensuring seamless order fulfilment, smooth commercial operations, and a great customer experience across Europe & MEA.
This is an exciting opportunity to join a diverse, collaborative, and forward‑thinking team where your expertise will directly support our mission of delivering trusted, science‑based consumer healthcare solutions.
We welcome applicants from all backgrounds. Whoever you are, we value what makes you you
In this role, you will:
Capture, validate and troubleshoot customer orders in SAP S/4HANA across all order‑entry channels, ensuring accuracy and timely integration through IDocs and OCR tools.
Resolve technical order‑to‑invoice issues, collaborating with IT, Customer Service, Sales, and Logistics to ensure smooth fulfilment and accurate documentation.
Maintain commercial conditions, including pricing, contracts, promotions, and settlement requests, while ensuring compliance with controls and commercial policy.
Provide frontline customer service, managing inquiries, requests, claims, and returns with a first‑call‑resolution mindset.
Investigate and resolve claims and disputes, determining appropriate workflows, approvals, and credit/debit documentation.
Monitor operational reports and interfaces, proactively addressing integration issues and ensuring end‑to‑end process effectiveness.
Support continuous improvement initiatives, participating in automation projects, identifying process optimisation opportunities, and contributing to global CHC initiatives.
You will be a strong fit if you have:
Fluency in English and French (written and spoken).
2–4 years of experience in Customer Service, Order‑to‑Cash, commercial conditions, master data, or contract management (pharma experience is a plus).
Hands‑on experience with SAP (S/4HANA preferred), along with strong MS Excel skills.
Customer service or call‑centre experience, with the ability to manage complex queries professionally and effectively.
Strong analytical and problem‑solving capabilities, with attention to detail and accuracy.
Excellent communication and collaboration, able to work with cross‑functional teams in a professional and solution‑focused manner.
A proactive, organised, and independent working style, with the ability to prioritise, take ownership, and drive high‑quality outcomes.
At Opella CHC, you’ll join a global community that believes in:
✨ Diversity, inclusion, and belonging
✨ Growing talent and supporting career development
✨ Flexible hybrid working in our modern Budapest office
✨ Meaningful work that positively impacts consumers every day
✨ A culture built on collaboration, integrity, and care
You’ll have the opportunity to learn, grow, and shape how we deliver excellence across our Order‑to‑Cash operations.
If you’re passionate about customer operations, problem‑solving, and driving continuous improvement, we’d be delighted to hear from you.
Apply today and help us build the future of Consumer Healthcare.
#LI-HYBRID
We are an R&D driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth.
We apply our deep understanding of the immune system to invent medicines and vaccines that treat and protect millions of people around the world, with an innovative pipeline that could benefit millions more. Our team is guided by one purpose: we chase the miracles of science to improve people’s lives; this inspires us to drive progress and deliver positive impact for our people and the communities we serve, by addressing the most urgent healthcare, environmental, and societal challenges of our time.
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