Job Description

Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

The Retail Manager will be responsible for managing the retail areas within the shop. This includes, managing the front of house and store sales efforts, which may include Hot Light times, retail sales, fundraising, and suggestive selling. They will also work to achieve business plan objectives and profitability. They work to exceed customer expectations, foster a culture of teamwork, develop staff members’ abilities and competencies, meet and exceed the financial objectives established for their assigned location. The Manager of Retail will be responsible for the full employee life cycle for retail Krispy Kremers.

The following positions will report directly to the Manager of Retail: Doughnut Servers, Doughnut Ambassadors, Key Holders and Supervisors.

HERE'S A TASTE OF WHAT YOU'LL BE DOING

Guest Services

• Serve as a role model for customer-first behaviors according to company standards
• Build a team of customer-focused employees through coaching and measurement
• Responsible for Doughnut Ambassador deployment to focus on creating a great guest experience
• Handle customer situations professionally
• Handle any customer concerns
• Respond to customer inquiries on a timely basis
• Ensure all products meet Krispy Kreme quality standards
• Conduct store tours
• Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
• Sales
• Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling
• Work with the Management team to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals

Safety and Sanitation

• Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, MVR’s, etc.
• Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.

Equipment

• Oversee proper upkeep of store facility and equipment

Personnel

• Responsible for recruiting, hiring, training, and dispute resolution
• Supervise all shift personnel including deployment of Key Holders
• Build a team of customer-focused employees and foster teamwork
• Demonstrate leadership in employee development
• Assist in communicating to store employees and enforcing all store policies, standards, and practices

Accounting

• Assist Management team in completing and managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.
• Accounting tasks such as counting and depositing revenues.
• Assist Management team in completing required corporate reporting documentation, both financial and operational
• Manage company resources responsibly including inventory control
• Manage financial duties
• Protect company assets

Leadership

• Communicate and model company standards and policies
• Implement efficiently and effectively directives from store, corporate, and divisional management
• Develop and maintain store organization to promote efficient operations
• Interface with corporate office personnel

YOUR RECIPE FOR SUCCESS

• High school or GED required
• 3-5 years management experience in a retail or QSR environment
• Must be at least 21 years of age
• Experience with sales, management, production, and customer service
• Strong communication, organizational, and leadership skills
• Pleasant disposition, sociable, accommodating nature, and enthusiasm
• Self-motivation, creativity, and adaptability
• Basic computer, telephone, and fax knowledge
• Must perform all related competencies outlined in the Krispy Kreme Management Training Workbook
• Post secondary education strongly preferred

*The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process.

BENEFITS:

• Weekly Pay
• Career opportunities- we are growing!
• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• PTO
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance

Learn more at www.kkbenefits.com

WHY KRISPY KREME?

At Krispy Kreme, we focus on:

• Loving People:
• Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here
• Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.
• Loving Communities:
• At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.
• In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.
• In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.
• Loving Planet:
• We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.
• We are working on reducing food waste through donation efforts, animal feed, and composting programs.

Krispy Kreme is an Equal Opportunity Employer:

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

About Krispy Kreme

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at www.KrispyKreme.com, or on one of its many social media channels, including www.Facebook.com/KrispyKreme and www.Twitter.com/KrispyKreme

Manager of Retail starting salary is $80,000 per year.