ACG_3751_JOB
Our client, a well-established catering company specializing in industrial and institutional food services, is looking for a qualified candidate to join their team.
Job Overview
Act as a key liaison between Korean clients and the operations team, responsible for providing nutritional consultation, controlling meal quality, receiving client feedback, and implementing improvement solutions to enhance overall service quality.
Key Responsibilities
Nutrition Management & Menu Development
Coordinate with the Operations Department, Head Chefs, and relevant departments to develop, review, and improve menus in line with Korean clients’ taste preferences, nutritional needs, and requirements.
Calculate portion sizes, calorie intake, and nutritional composition to ensure an appropriate balance of nutrition, quality, and cost.
Monitor compliance with portion standards, food preparation processes, and service standards at assigned kitchens.
Korean Client Service
Welcome clients, inspection teams, VIP delegations, and support food tasting sessions and menu evaluations.
Provide clients with consultation on menus, nutritional values, and appropriate improvement options based on their actual needs.
Maintain and develop relationships with Korean clients at assigned kitchens.
Conduct periodic surveys to collect client feedback, understand their needs, and assess their level of satisfaction.
Receive and handle feedback and complaints regarding meal and service quality, coordinating with relevant departments to resolve issues effectively.
Service Quality Control
Inspect the quality of ingredients, dishes, and meal portions before they are served to clients.
Conduct sensory evaluations of dishes in terms of taste, color, presentation, and suitability for Korean clients’ preferences.
Coordinate with Head Chefs, Managers, and the Operations Department to implement solutions aimed at improving service quality.
Monitor compliance with the company’s regulations and operational standards.
Reporting & Continuous Improvement
Consolidate and analyze the results of client satisfaction surveys.
Prepare periodic reports on meal quality, client feedback, and arising issues.
Recommend solutions to improve service quality, menus, and operational processes in order to enhance the client experience.
Perform other duties as assigned by the direct Manager.