Job Description

Schedule

Full Time: 40 Hours/Biweekly

Hours: 8:00am - 4:30pm

Every Other Weekend and Holiday, Required

General Summary

Prepares and processes computerized patient menus via telephone and maintains patient nutrition records and related reports.

Duties and Responsibilities

• Manages a high volume of fast paced incoming and outgoing phone calls to patients, and/or representatives and healthcare providers. Provides exceptional customer service by addressing patient needs and communications with health care providers in a professional, positive and caring manner.
• Maintains confidential patient records in the diet office software. Enters food dislike and intolerances, supplements, nourishments and tube feedings and documents pertinent patient. diet and food information in the Diet progress auxiliary screen to ensure consistent and comprehensive patient care.
• Verifies diet orders and allergies in Epic as indicated.
• Has direct communication with the patient and /or a patient representative to obtain patient meal selections.
• Determines patients need for paper rather than verbal meal selection process.
• Using the nutritional guidelines in the Academy of Nutrition and Dietetics Manual of Nutritional Therapy (the approved diet manual of WSH), applies principles of nutrition therapy to assist patients in making appropriate meal selections within the guidelines of their prescribed diet.
• Communicates and coordinates the patient meal selection process with clinical nutrition staff, nursing services and other providers.
• Coordinates meal service for patients with food service production and tray delivery team.
• Completes daily processing for the diet office software program and follow up tasks to processing.
• Prints and reviews patient tray tickets ensuring meal compliance to diet orders, allergies and individualized exceptional care.
• Notifies supervisors and Food and Nutrition Services leadership of diet office software issues. Communicates with the diet office employees at all System facilities, when the diet office software system has issues, to monitor the extent and status of the software issues.
• Maintains positive relationships with clinical nutrition staff, food service production and tray service employees, and nursing.

Common Expectations:

• Maintains established policies and procedures, objectives, quality assessment and safety standards.
• Participates in educational programs and in-service meetings.
• Maintains appropriate records and reports for the department.
• Maintains a positive attitude and practices all our caring behaviors.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation

Qualifications

Minimum Education:

• None Required
• High School Diploma or GED Preferred

Work Experience:

• 1 year Twelve months on the job training and education is required to become proficient at daily tasks. Required

Knowledge, Skills, and Abilities:

• Excellent communication and interpersonal skills.

Benefits Offered:

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)