Job Description

About the Opportunity

At Medifast, our team members are relentless in our mission of driving Lifelong Transformation, Making a Healthy Lifestyle Second Nature™. When you join Medifast, you become part of a dynamic, fast-growing community of highly motivated, like-hearted people who share a passion for promoting health and wellness. Just as OPTAVIA Coaches inspire Clients to reach their personal wellness goals, at Medifast, we inspire each other to bring our best to work each day to further our shared mission. If you want to build a rewarding career that makes lives better on a daily basis, Medifast may be the perfect place for you.

of Position

As a Nutrition & Program Support Specialist, you will leverage your expertise in nutrition and wellness to provide personalized support across multiple communication channels, including phone, email, and text. Working collaboratively with Coaches, Clients, Registered Dietitian Nutritionists, and internal partners, you will ensure every interaction aligns with Medifast’s standards of excellence and contributes to sustained Client success. This role requires strong analytical thinking, empathy, professionalism, and a deep understanding of health and behavior change principles.

Opportunity Highlights

• Deliver high-impact nutritional and program guidance that drives Client adherence, satisfaction, and long-term transformation.
• Serve as a trusted resource for Coaches and Clients seeking evidence-based support on OPTAVIA programs, plans, and products.
• Contribute to Medifast’s culture of wellness by supporting corporate health initiatives and participating in national and regional events.
• Collaborate closely with credentialed nutrition professionals and cross-functional teams to ensure the accuracy, quality, and consistency of all program information.

II. Job Responsibilities

1. Client-Centric Guidance: Offer comprehensive program and product support through one-on-one consultations via phone, SMS, and email. Guidance is tailored based on individual Client needs, including age, weight, nutrient requirements, knowledge, abilities, medical conditions, economic situations, and personal preferences.
2. Expert Support: Provide in-depth nutritional, behavioral, exercise, program, and product support to Coaches and Client.
3. Education and Empowerment: Educate Coaches and Clients on medical weight loss, OPTAVIA’s programs, plans, products, and kits. Refer Clients to our telehealth partner when appropriate.
4. Health Documentation: Collect and document all health questions reported by Coaches and Clients
5. Professional Communication: Maintain a friendly, professional, and caring demeanor in all communications with Coaches, Clients, and co-workers, adhering to established guidelines and procedures.
6. Wellness Support: Assist and educate Coaches and Clients on a variety of health and wellness topics, including weight loss, weight maintenance, exercise, and behavior modification.
7. Collaboration with Experts: Work closely with our Registered Dietitian Nutritionists and Scientific & Clinical Affairs team to ensure that all information provided is nutritionally accurate and evidence-based. Consult with the Registered Dietitian Nutritionist team as needed to achieve the best outcomes for Coaches and Clients.
8. Corporate Wellness Initiatives: Support and promote employee-centric corporate wellness programs and healthy lifestyle initiatives. Participate in regional events, conventions, conferences, and other duties or projects as assigned.

III. Scope

This role supports a high-volume national Client base and requires the ability to manage multiple inquiries efficiently while maintaining accuracy and service excellence. Although the role carries no direct supervisory responsibilities, the Specialist serves as a subject-matter expert who influences Client outcomes, Coach readiness, and program adherence. The position operates within a collaborative, cross-functional environment that relies on sound judgment, strong communication, and the ability to interpret and convey complex nutritional information clearly.

IV. Knowledge, Education, Skills & Abilities

• Bachelor’s degree in nutrition, health, or a related wellness field required; alternatively, DTR/NDTR credential accepted.
• Preferred credentials include Dietetic Technician, Registered; Licensed Nutritionist; or certifications such as Health Coach or CPT through ACE, NASM, or similar reputable organizations.
• 1–3 years of relevant experience in nutrition, wellness, health coaching, or a related field.
• Strong ability to interpret and organize information, apply critical thinking, and deliver guidance across varied knowledge levels.
• Demonstrated empathy, active listening, and professional communication skills.
• Ability to navigate multiple software platforms and maintain confidentiality of sensitive health and company information.
• Highly organized, self-directed, and capable of managing multiple priorities in a remote environment.

• Must maintain a reliable high-speed internet connection and be able to commute to the Baltimore office upon request.

• Travel requirement: up to 5%.

At Medifast, Relationships Are At The Center of What We Do!

We thrive by elevating our connections with one another as well as with our Coaches & Clients. We believe that everyone has the potential to be OUTSTANDING The Medifast culture is built on seven core values: integrity, courage, teaming, accountability, empowerment, partnership and diversity. These values aren’t just words on a page – they are celebrated as a core part of the company’s philosophy.

We Lead By…

Mastering Relationships: We build trust, promote collaboration and we are reliable.

Being Innovative: We strive to improve things in our areas of influence; test, refine and expand within the business strategy; and reach beyond real and perceived boundaries.

Simplifying: We are committed to making things measurable, repeatable and scalable; focusing on outcomes not activities; and eliminating complexity to increase focus.

Anticipating: We predict long-term business and organizational needs; challenge assumptions; and expect and prepare for the unexpected.

About Medifast®
Medifast (NYSE: MED) is the 40+ year old health and wellness company known for its habit-based and coach-guided lifestyle solution OPTAVIA®, which provides people with a simple, yet comprehensive approach to address obesity and support a healthy life. OPTAVIA provides unparalleled coaching support along with community, tailored nutrition and healthy habits, and empowers people to master their weight loss journey through each stage of life. Through the company’s collaboration with national virtual primary care provider LifeMD® (Nasdaq: LFMD) and its affiliated medical group, customers now have access to GLP-1 medications where clinically appropriate. Medifast remains committed to its mission of offering Lifelong Transformation, Making a Healthy Lifestyle Second Nature™. Visit MedifastInc.com and OPTAVIA. com for more information and follow @Medifast on X and LinkedIn