Job Description

Job Title: Nutrition Coordinator

Department: Nutrition

Reports to: Registered Dietitian

FLSA Status: Non-Exempt

Prepared by: Human Resources

Last Modified: 01/03/2023, 02/13/2026

The Nutrition Coordinator will be working directly with UCHC’s Registered Dietician staff. The Nutrition Coordinator is responsible for client enrollments, taking patient vitals, following up referrals, orientations, scheduling patients, patient questionnaires, appointment reminders. This position involves the identification of nutrition and other health related referrals, performs client risk assessments, and provides basic nutrition education in individual and group settings.

They will also perform preliminary participant risk assessment and some basic nutrition education, identifies and makes nutrition and other health or community service referrals. They also assist with the Nutrition Program or other program clerical support including, but not limited to; completing participant reports, maintaining records and monthly statistics.

General Accountabilities

• Welcome patients as they contact the clinic personally or by telephone; answering or referring inquiries. Explains the services available, payment options, and billing procedures.
• Schedule appointments; handle warm hand-offs and referrals based on established policies and procedures.
• Answer all incoming calls and assist patients with their requests to transfer to the appropriate department.
• Register all patients per registration protocol and collect all documentation, verifies, updates and inputs information into EMR. Protects patients rights by maintaining confidentiality of personal and financial information.
• Work closely with Physicians, Physicians Assistant, and Medical Assistant and staff to assure smooth patient flow and cut down on waiting time.
• Helps patients in distress by responding to emergencies.
• Call and remind patients of his/her appointment; Follow up on “no show” patients on a daily basis.
• Conducts nutrition assessments and provides nutrition counseling to clients.
• Screens for health and nutritional risk factors and special nutritional needs of patients.
• May assist in the development of individual nutrition plans determined by client’s abilities, lifestyle,budget and culture; refers clients to other services.
• Advocates breastfeeding and provides breastfeeding related assessment, education and referrals.
• Determines and certifies client eligibility for the WIC federal supplemental food Program
• Provides nutrition and breastfeeding education to WIC clients; plans and develops nutrition education experiences and activities.
• Produces nutrition educational materials, handouts and newsletters for clients.
• Communicate a patient's problem/complaint to the office manager or his/her designee.
• Maintains operations by following policies and procedures’ reporting needed changes.
• Makes copies, sends, and receives faxes.
• Assures that the working area is clean and orderly.
• Performs diagnostic procedures to screen for nutritional health problems; weight and height measures; enters data into state data system.
• Patient interviewing and interactions.
• Able to identify nutritional needs associated with low income, cultural influences, life stages, and medical status; use effective client centered counseling and interview techniques; screen clients for income and residency eligibility; interpret policies,
• Other related duties as the job requires.
• The company reserves the right to add or change duties at any time.

Requirements

Job Qualifications

• Education: High School Diploma or equivalent required.
• Must have excellent phone communication and customer service skills, Must work well with constant interruptions and ability to relate to patients, through familiarity with the medical terminology and triage procedure.
• eClinicalWorks: 1 year (Preferred).
• Patient interaction: 1 year (Preferred).
• Data analytics or Referrals in healthcare: 1 year (Preferred).
• Required Certifications and/or Licenses: BLS certification (AHA) required.

Skills

• Ability to work under pressure and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
• Friendly personality with the desire to work with the public.
• Ability to handle multi-functions.
• Understanding of community based organizations.
• Ability to take initiative and problem solve
• Excellent verbal and written communication skills
• Excellent phone skills
• Excellent organizational and prioritizing skills
• Ability to present oneself as well as the company in a professional manner
• Proficient in the use of a personal computer and corresponding programs, internet literate
• Attention to detail
• Interpersonal skills and customer service skills required
• Extensive Knowledge of Adobe Acrobat, MS Word, Excel.

Skills: Language

• Bilingual-English/Spanish preferred.

Physical Requirement

• Physical effort which may include occasional light lifting to a 25 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. The ability to sit or stand for extended periods of time is required.
• Flexibility to work in multiple locations throughout the week.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee may be required to travel to all UCHC facilities as needed.
• Occasionally required to sit and walk.
• Finger dexterity required.
• Hand coordination required.
• Specific vision abilities required for this job include: close vision, distance vision, ability to adjust or focus.

Work Environment

• Exposure to adverse conditions.
• Exposure to extreme heat.
• Exposure to extreme cold.
• Exposure to wet and/or humid conditions.
• Exposure to moving mechanical parts.
• Exposure to high, precarious places.
• Exposure to fumes or airborne particles.
• Exposure to toxic or caustic chemicals.
• Exposure to outside weather conditions.
• Possible risk of electrical shock.
• Exposure to explosives.
• Possible risk of radiation and vibration.
• Protective clothing or equipment is required including: gloves, helmets, steel-toed boots, protective eyewear.
• The noise level in the work environment usually is high.

Acknowledgement:

I understand that I may be asked to perform job-related duties not listed in the description and that my duties may change at any time, according to the UCHC needs. Nothing in this position description is intended to create a contract of employment of any type. Employment is strictly on an at-will basis.