Job Description

Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support)

Location: Kampala, Uganda

Employment Type: Freelance (On-Call Basis)

Priority: High (Immediate Hiring)

We are seeking an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break & Fix support services across enterprise infrastructure environments. This freelance, on-call role requires a highly skilled professional who can diagnose, troubleshoot, and resolve hardware, network, and infrastructure-related incidents efficiently while maintaining a high level of customer service and professionalism.

The ideal candidate will possess strong technical expertise in Nutanix and networking technologies, hold a valid CCNA certification, and demonstrate excellent communication skills with fluent English proficiency.

Key Responsibilities

* Provide onsite and remote Break & Fix support for networking and infrastructure-related incidents.

* Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).

* Perform system upgrades, patching, and lifecycle management activities.

* Troubleshoot and resolve hardware, software, virtualization, and network issues.

* Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, and related technologies.

* Implement and support backup and disaster recovery solutions.

* Respond to critical incidents and service requests within agreed response times.

* Collaborate with global and regional teams on infrastructure and cloud-related projects.

* Maintain accurate technical documentation, incident reports, and service records.

* Ensure professional interaction with end users, stakeholders, and customers at all times.

Required Skills & Experience

* Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering.

* Strong hands-on experience with the Nutanix ecosystem (AOS, AHV, Prism).

* Experience supporting VMware and/or Hyper-V environments.

* Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching.

* Proven experience providing Break & Fix support in enterprise environments.

* Ability to diagnose and resolve complex infrastructure and networking issues.

* Experience with backup and disaster recovery solutions.

* Scripting experience with PowerShell and/or Python is advantageous.

Mandatory Requirements

* Valid CCNA Certification (Cisco Certified Network Associate).

* Minimum 90% pass score on the induction assessment.

* Fluent English communication skills (spoken and written).

* Ability to work independently in customer-facing environments.

* Professional demeanor and strong customer service orientation.

Preferred Qualifications

* Nutanix Certification (NCP or higher).

* Experience with cloud platforms such as AWS, Azure, or GCP.

* Knowledge of automation tools such as Ansible and Terraform.

* Experience supporting enterprise networking infrastructure.

Soft Skills

* Excellent verbal and written communication skills in English.

* Strong professionalism and customer-facing skills.

* Ability to remain calm and effective during critical incidents.

* Proactive problem-solving mindset.

* Strong organizational and time-management skills.

* Ability to work collaboratively within distributed teams.

* Commitment to delivering high-quality technical support and customer satisfaction.