Job Description

Under general administrative direction, provides a significant level of patient education related to illness and planned management and treatment and facilitates coordination of care for patients of several divisions within the Medicine department, including Pulmonology, Infectious Diseases, and Renal Medicine. In addition, the Nurse Navigator provides in-clinic support to providers, as needed.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Liaison for ID patients requiring coordination of care and support.
• Work collaboratively with the administrative and clinical ID teams to manage clinical issues; urgent tasks, prescription pre-authorizations and refills, appointments.
• Coordinate and manage all urgent orders for dynamic testing and procedure referrals to include patient preparation and education.
• Follow up with patients on testing and procedure results in coordination with providers.
• Provide appropriate clinical support, counseling, and education. Alerts provider to urgent situations that cannot wait until scheduled follow-up.
• Prepares Clinic prep notes for new patients and returning patients which includes scanning notes/imaging, contacting referring physicians or imaging groups, and contacting patients on any issues on items needed for visit.
• Prepares records needed and reconciled for future appointments.
• Assist providers in addressing insufficiencies in care provision by coordinating follow-up, orders, and referrals.
• Participates in quality improvement, patient safety, and patient experience initiatives.
• Measures and tracks departmental progress in meeting quality, safety, and patient experience goals.
• Participates in training and education of support staff.
• Keep up-to-date records/data for programs and patients within MFA and GWUH.
• Identify and coordinate health maintenance issues.

Minimum Qualifications

Education

• An Bachelor’s degree in Nursing or higher, or an equivalent combination of training and experience.

Licenses/Certifications

• Current D.C. Licensure as a Registered Nurse or evidence of application for licensure in D.C.

Experience

• A minimum of 2 years of experience as a Registered Nurse is required.

Physical Requirements

• Physical Sit, walk, reach, bend, or twist for long periods of time in a clinical setting.
• Must be able to lift, carry, push, or pull up to 50 lbs. as part of the role.
• Regularly exposed to healthcare settings that may require personal protective equipment.
• Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment.

About GW MFA

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.

The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.