Job Description

Nemours is seeking a Nurse Navigator (HemOnc), Full-Time, to join our Nemours Children's Hospital team in Orlando, Florida.

Located in Orlando, Fla., Nemours Children’s Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital also features the area’s only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children’s Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve; we also provide specialty outpatient care in several clinics located throughout the region.

Serves as a pediatric oncology and/or hematology nurse navigator. This position is responsible for a high level of service and quality of care and coordination to individuals requesting or receiving service for the HemOnc (Nemours Children’s Center for Cancer and Blood Disorders, NCCBD) and sub-specialties where patients of HemOnc/NCCBD are treated. The position provides advocacy and education for complex patients, their families, and caregivers to overcome health care system barriers.

Assist with all aspects of navigating and provide education to assist the patient through the health care process assuring that continuity of care is promoted in all patient care settings. Collaborate with the physicians, other healthcare team members, and the patient/family to maintain a plan to deliver high quality healthcare in the outpatient setting and in the home environment, focusing on educational and resource needs.

This position is responsible for the following:

• Proactively develops and enhances processes to improve clinical experience for referred patients and the referring physician. Provides clinical assessment expertise to scheduling parameters – timing of visit, appropriate provider, etc. Improves access to care by assuring efficient and effective coordination between visits including scans, complex scheduling, sub-specialty interface, home care, and inpatient admissions.
• Coordinates multidisciplinary/comprehensive clinics, assisting with clinic flow and alerting providers to patient needs. Supports the work of research and serves as a critical interface.
• Coordinates and delegates prior authorizations and peer-to-peer.
• Participates in multi-disciplinary team discussions in relation to the individualized patient care plan. Bridging gaps in care and supporting care coordination for patients with highly complex care needs and serves as a liaison between the patient/caregiver and provider when necessary.
• Facilitates and follows-up on lab, scans and other tests; assists with specialty medication management; and provides education around those medications. Triages patient and families’ complex needs including telephone and electronic encounters.
• Evaluates the patient/family response to care on an ongoing basis. Tracks patient outcomes and relevant data using information systems and pathways. Maintains any registries as needed.
• Promotes and provides patient, family, staff, and community education using clinical expertise and knowledge base in person, by phone, via newsletter, and through community outreach.
• Maintains Association of Pediatric Hematology Oncology Nurses (APHON) Chemotherapy/Biotherapy provider status.
• Serves as a resource and may provide cross-coverage in other areas including HemOnc Inpatient and Infusion Center in accordance with applicable job description requirements.
• Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee’s supervisor.

Job Requirements

• Bachelor’s Degree in Nursing required.
• Current Florida RN License in good standing.
• American Heart Association BLS Certification required.
• Minimum of one (1) year to three (3) years of experience required. Minimum two (2) years clinical experience, pediatrics HemOnc preferred.
• Obtain APHON certification within six (6) months of hire.
• CPHON, CPON, or BMCTN certification preferred.
• Travel to satellite locations may be required.

#LI-MW1

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org